Field Operations Manager at Careers at Chesapeake Electric

Who We Want on Our Team:

Chesapeake Electric is looking for a highly accountable, people-first Field Operations Manager to lead our residential electrical service install team with clarity, care, and high standards. This leadership role is responsible for the daily performance and development of our install technicians and apprentices ensuring every job is executed safely, efficiently, and to the highest standards.

You’ll work cross-functionally with sales, permitting, warehouse, and customer service to drive scheduling efficiency, job readiness, quality control, and customer satisfaction. This is a field-forward leadership position ideal for someone who thrives in fast-moving environments, solves problems in real time, and builds systems that elevate team performance in the residential service space.

What You’ll Be Doing: 

• Team Leadership & Accountability: Coach, develop, and manage a team of installers and apprentices. Set clear expectations, conduct performance check-ins, and lead a culture of safety, ownership, and continuous improvement.
• Job Readiness & Scheduling: Partner with the Install Coordinator to ensure every residential service job is fully prepared 48+ hours in advance including permit status, material staging, and technician alignment. Flag and resolve blockers before dispatch.
• Field Oversight & Quality Control: Conduct regular job site visits to evaluate workmanship, safety compliance, and technician professionalism. Provide hands-on support and real-time coaching when issues arise in the field.
• Customer & Cross-Team Communication: Maintain open communication across departments and with customers throughout the job lifecycle. Address escalations promptly and ensure high levels of customer satisfaction.
• Job Costing & Performance Analysis: Review and analyze the profitability of all install jobs. Identify trends, investigate outliers, and lead corrective action to improve margin, labor efficiency, and install consistency.
• Training & Process Development: Lead targeted, real-world training based on observed job performance. Build and document repeatable systems that reduce rework, improve prep, and elevate technician confidence in the field.

What You’ll Need to Be Successful Day One:

• A shared commitment to Chesapeake Electric’s core values
• 3+ years of leadership experience in residential electrical trade
• Proven ability to coach and hold field teams accountable while maintaining strong culture 
• Strong operational mindset with high attention to detail and follow-through
• Understanding of job costing, labor productivity, and service workflows
• Familiarity with ServiceTitan or similar field management platforms (preferred)
• Journeyman electrician license is preferred but not required
• Valid driver’s license and insurability and ability to pass a background check

Salary range for this role is $75,000-$100,000 based on experience.