Help Desk Operator I at Union Bank

Description

As one of the oldest, independent community banks in Vermont, Union Bank has a longstanding reputation for investing in the success of our customers and communities. Founded in 1891 in Morrisville, Vermont, Union Bank is a full-service bank offering commercial, retail, municipal and asset management services throughout northern Vermont and northern New Hampshire.

Join Our Team as a Help Desk Operator (Full-Time): 

We're looking for a driven and detail-oriented individual to join our IT Department as a full-time Help Desk Operator. In this role, you will provide comprehensive technical support to employees via phone, remote desktop, and modern collaboration tools. You will also diagnose and resolve a wide range of hardware, software, networking, and telecommunication issues among other assigned duties.  

Why work with us?

 While working for a VT Based company that makes a difference in our VT and NH communities, you can enjoy the following perks:

· Generous Paid Time Off

· Health, Dental, and Life Insurance

· Partially paid Short and Long-Term Disability

· Company-matched 401K retirement account

· Bankers’ hours

· Paid Federal Holidays

If you're ready to build a career in banking and thrive in a supportive, growth-oriented environment, we’d love to hear from you!

Requirements

QUALIFICATION REQUIREMENTS:

· Ability to work in a fast-paced environment and independently resolve issues.

· Strong customer service skills and experience.

· Basic cybersecurity skills, including knowledge of common threats and best practices for protecting sensitive information.

· At least one year of prior technical experience, with knowledge of Windows and cloud environments.

· Valid driver’s license.