Dispatcher at PlumV, a NearU Company
PlumV, a NearU Company · Durham, United States Of America · Onsite
- Professional
- Office in Durham
Dispatcher
PlumbV, a NearU Company – Durham, NC
Hours of Work: 7:00 am- 4:00 pm
PlumbV, a NearU Company, is hiring Dispatchers! At PlumbV, we are committed to our employees, to their development, and to their work-life balance.
We respect you; we value you; we are NearU! Join our team to have the career and life that you deserve.
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees, which is why we dedicate more resources, time, and training for our people than any other home services company. Higher pay. Better benefits. More opportunities. Welcome to your new career at NearU.
Why You'll Love Working Here:
A positive, employee-driven work culture
A career path designed to align with your unique skills, career aspirations, and personal goals
Competitive industry-leading weekly pay
Continuous training to support your growth
Year-round job stability with the option for overtime
Plenty of opportunities for professional advancement
Outstanding benefits including free medical, dental, and health packages, long and short-term disability, life, and many more
10 paid holidays
Paid Time Off (PTO) accrual starts immediately
401(k) matching
A family-oriented environment
Key Responsibilities:
Be friendly, accurate, and maintain a positive attitude
Strong written and spoken communication skills, with basic math abilities
Handle inbound customer calls efficiently in a fast-paced environment
Understand customers' urgent HVAC, plumbing, electrical, and generator service needs
Communicate with empathy, urgency, and professionalism
Make outbound calls as needed
Maintain and update customer database with accurate and complete information
Schedule service requests for plumbing needs
Prioritize customer satisfaction by delivering exceptional service at all times
What We’re Looking For:
3+ years of dispatching experience
3+ years Service Titan experience
3 + years Quickbooks experience
Enjoy working in a positive, team-oriented environment
Excellent communication and interpersonal skills
Patience and a calm demeanor when addressing customer concerns
Strong computer skills and the ability to multitask
Ability to work well under pressure
Must pass pre-employment drug screenings and background checks
We value experience, education, and demonstrated skills
NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Apply Now