Solutions Engineer at VideoAmp

VideoAmp is on a mission to create the best employee and workplace experience where people can bring their whole self to work every day. We believe that accomplishing something great requires a special group of people who work hard, drive results, and have a blast while doing it—people who challenge the status quo and embody our values. People who say “I’ll find a way” instead of “it can’t be done.”

At VideoAmp, we believe in challenging advertising paradigms to maximize value for clients. We do this by enabling companies to execute on business outcomes across their media investment instead of more traditional media metrics. VideoAmp is the software and data solutions company powering the convergence of digital video, OTT, connected TV, and advertising measurement. Our solutions connect viewership with addressable data assets to benefit the marketing and media industries. This enables marketers and content owners to holistically plan, transact, and measure deduplicated audiences across channels.

About the Role

Location: New York, NY or Los Angeles, CA (Hybrid). We are also open to other location within the United States (Remote).

The Solutions Engineer role sits within our Professional Services team, a group dedicated to supporting client onboarding, expanding solutions for existing clients, and providing ongoing technical support for VideoAmp systems. You will act as a critical partner for clients and internal teams, diagnosing issues, troubleshooting complex problems, and ensuring smooth integrations across our platform.

You’ll work closely with Sales, Client Success, Engineering, and Product teams to investigate client requests, assess technical challenges, and deliver high-quality solutions. This role requires a mix of hands-on problem solving, strong communication skills, and the ability to translate technical detail into actionable outcomes for clients and stakeholders.

If you thrive in collaborative environments, enjoy untangling technical challenges, and want to make a direct impact on client success, this role is for you.

Responsibilities

• Lead the technical onboarding process for new clients, including API setup and data integration.
  
  
• Serve as the primary technical point of contact for clients, providing ongoing support and troubleshooting by leveraging internal tools and systems.
  
  
• Collaborate cross-functionally with product, engineering, and data science teams to investigate and resolve client issues.
  
  
• Monitor platform and data performance to proactively identify and resolve technical concerns.
  
  
• Maintain up-to-date knowledge of the latest technologies and trends in digital video, CTV/OTT, and advertising technology.
  
  
• Provide continued support for your client portfolio by resolving questions, requests, and technical escalations.
  
  
• Communicate daily with account and client success teams to align on business needs, timelines, and issue resolution.
  
  
• Own and maintain detailed documentation of processes, workflows, and technical best practices to expand the team knowledge base.
  
  

Required Experience & Skills

• Bachelor’s Degree preferred.
  
  
• 3+ years of experience in a technical client-facing role (Solutions Engineer, Support Engineer, Technical Support Specialist, etc.), ideally in SaaS, adtech, or a related industry.
  
  
• Strong technical skills and knowledge of relevant systems, including databases, APIs, and scripting languages.
  
  
• Proficiency with SQL and comfort working with large datasets.
  
  
• Experience troubleshooting platform, integration, or data performance issues.
  
  
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  
  
• Passion for process design and continuous improvement.
  
  
• Strong organizational skills with the ability to manage multiple projects and deadlines.
  
  
• Documentation and knowledge-sharing mindset.
  
  

What We Offer

This position has a salary range of $126,000 – $150,000 + Equity + Benefits. The actual compensation offer will be determined by a number of factors, including, but not limited to, applicant's qualifications, skills, and experience.

• Discretionary and flexible paid time off
  
  
• In addition to standard US holidays off, VideoAmp employees also partake in week-long Summer and Winter Breaks
  
  
• Comprehensive medical, dental, and vision benefits for you and your dependents—including multiple options fully covered by VideoAmp
  
  
• Unlimited financial wellness sessions with Origin financial advisors
  
  
• 401k Plan
  
  
• HSA & FSA
  
  
• Commuter Benefits
  
  
• Cell Phone Reimbursement
  
  
• Paid Maternity and Parental Leave for All Family Additions
  
  

We are on a collective mission to bring equity and transparency into media measurement, and that begins with an honest, inclusive culture. At VideoAmp, we empower our team to thrive through collaboration, mentorship, and innovation. If you're passionate about solving complex technical challenges, supporting clients, and working at the cutting edge of advertising technology, we’d love to hear from you.

Above all, if you’re eager to influence and support the revolutionary goals of a dynamic, cross-functional team—join us and make an impact!

#LI-Hybrid