Lead Concierge at Closed

Description

POSITION: Lead Concierge 

REPORTS TO: Business Office Manager

FLSA: Hourly

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

POSITION SUMMARY:

 The Lead Concierge is responsible for providing exceptional customer service to residents, families, and  visitors, while also supervising and coordinating the activities of the concierge team. This role serves as a  central point of contact for information and assistance, ensuring a positive experience for all. 

RESPONSIBILITIES:

• Supports the mission, vision, and goals of the organization, upholding and promoting company  culture and vision.  

• Greet residents, families, and visitors in a warm and professional manner. 

• Answer phones, take messages, and assist with inquiries. 

• Maintain a clean and organized lobby area. 

• Coordinate transportation services for residents. 

• Assist residents with scheduling appointments and making reservations. 

• Order and maintain inventory of office supplies. 

• Enter invoices into Elevate and record on Checkbook. 

• Ensures all physical and electronic documents are kept up to date. 

• Manages monthly long-term care reporting. 

• Assembles and maintains electronic and physical resident files. 

• Train concierge team members. 

• Ensure compliance with facility policies and procedures. 

• Maintain confidentiality of resident information. 

• Assist with special events and activities as needed. 

• Attends training courses at community and maintains up to date monthly, quarterly, annual training  through designated Learning Management System (LMS). 

• Other duties as assigned, and which relate to the success of the community and the care, comfort,  and happiness of our residents. 

Requirements

QUALIFICATIONS:

• High school diploma or equivalent preferred. 
• Able to read, write, and understand the English language, and be able to follow written or oral instructions. 
• Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations. 
• Able to deal professionally with personnel, residents, family members, visitors, and the general public. • Knowledgeable of administrative practices, processes, and guidelines. 
• Experience using computer software (Microsoft) 
• Have patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning.
• Maintain active food handler's card.

PHYSICAL QUALIFICATIONS:

• Walk/Stand – must be able to continuously walk and stand. 
• Environment Condition – must be able to perform work both inside and outside 
• Sit – sit infrequently 
• Lift - constantly 0-25 pounds
• Carry - constantly 0-25 pounds
• Push - constantly 0-25 pounds
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available 
• Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more. 
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 25 pounds or less. 
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more. 
• Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more. 
• Sensory Vision – must be able to read clearly with or without corrective lenses 
• Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices. 
• Speech/Language – must have strong command of English sufficient to read and write and interpret administration information.