Head of Servicing Operations at Together

Benefits of working at Together

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Matched pension contribution
• Health cash plan plus Private medical insurance
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

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Company Description 

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book. 

As a Head of Servicing Operations you will lead a highly efficient and effective regulated and unregulated Operations Servicing and complaints function embedding a culture of success that delivers for customers, colleagues, stakeholders, investors, regulators and communities. You will be implementing an appropriate range of strategies, plans and operational levels that lead to sustained measurable success. 

As a Head of Servicing Operations we are looking for someone to: 

• Deliver against operational plans so that the business can reach its strategic objectives, create a customer centric culture and deliver good outcomes for customers
• Manage across the servicing operations function balanced scorecard demonstrating appropriate customer outcomes are delivered and financial, regulatory and business targets are achieved
• Maintain the reputation of the firm and deliver appropriate customer outcomes by championing high standards of conduct and delivery
• Maintain effective contact strategies in line with agreed business requirements which supports customers and complies with regulatory requirements
• Exercise skill, care and diligence as a member of the leadership team providing information, insight and challenge to support achievement of annual objectives
• Own and manage budgets to meet required services and activities
• Ensure colleagues have the appropriate skills and knowledge to enable good performance now and in the future, supporting career development and succession planning across the firm

Essential:

• Experience of leading a high performing front line customer operation
• Proven delivery against balanced scorecard targets
• Exceptional leadership and coaching skills to enable a high performing team 
• Networking, collaboration and strategic thinking skills that facilitate seeing beyond immediate goals
• An active supporter of change, and able to create a continuous improvement environment where new ways of working are encouraged and developed. 

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.