Customer Service Representative- Mid Shift at Santa Monica Seafood

CUSTOMER SERVICE REPRESENTATIVE

Santa Monica Seafood is a family-owned and operated full-service fresh and frozen seafood processor. We provide the highest quality seafood to customers all over the Southwestern United States. We are committed to environmentally responsible sourcing and are the industry leader in food safety systems. Santa Monica Seafood's mission is to provide the highest quality and selection of seafood products at fair and reasonable prices while recognizing the importance of conservation and maintenance of a healthy environment.

POSITION

As a Customer Service Representative, you will be a part of a tight-knit and professional team providing support to a growing customer base from all over the Southwestern United States. This is a great opportunity for someone with a passion for learning and an interest in the foodservice industry. You will be working in a fast-paced environment with inbound and outbound customer calls, messages, emails and will be expected to demonstrate initiative and integrity in dealing with a diverse customer base.

Working from our headquarters in Rancho Dominguez, CA, the Customer Server Representative ensures order accuracy and product availability by demonstrating a thorough knowledge of product offerings, special order parameters, and delivery options. You will also be aligned with other staff members with an emphasis in grocery, retail, or wholesale foodservice to share goals and objectives which will result in exceptional service, customer retention and satisfaction. Scheduled shifts are full-time, regular business hours, Sunday through Saturday.

Shift- Sunday 7am-3:30pm, Monday- Thursday 11:00am-7:30pm; Friday and Saturday off days. 

MINIMUM JOB REQUIREMENTS

·         High school diploma or equivalent.

·         Basic computer and data entry skills. 

·         1+ year experience in a Customer Service role.

·         Clear verbal communication skills.

·         Consistent and meticulous attention to detail.

·         Schedule flexibility, including ability to work weekend shifts.

DESIRED QUALIFICATIONS

·         Foodservice and/or wholesale work experience.

·         Bilingual (Spanish and English).

·         Ability to prioritize job duties on the fly.

·         Proficiency in the MS Office Suite.