IT Support Engineer II at THREAD BANK

Description

Who We Are

Thread Bank is a digital-first financial technology community bank that aims to enhance customer engagement through innovative solutions. Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for businesses and individuals. Our embedded banking solution helps business technology platforms provide secure banking experiences. We also partner with other banks, credit unions, and FinTechs to integrate compliant financial solutions. Thread Bank values innovation, collaboration, and flexibility, offering excellent benefits and a family-friendly culture.

What We Are Looking For

We are looking for people who thrive in a fast-paced, growth environment while remaining within regulatory boundaries. Thread Bank provides a unique opportunity to be a part of a high growth, cutting edge, fintech startup within the stable and profitable banking industry. This is an excellent opportunity for a professional looking to advance their career as the company grows.

What you'll do

We are seeking a IT Support Engineer II to join our technology team. This role is ideal for someone experienced in Microsoft 365 administration, Azure Active Directory, and end-user support, with a strong customer service mindset and solid troubleshooting skills. The IT Support Engineer will handle day-to-day support tickets, manage user accounts and devices, escalate complex issues to senior engineers when needed, and assist with IT operational initiatives. This position is hands-on and critical to ensuring our employees remain productive in a secure, well-managed environment.

• Serve as Tier 2 escalation point for helpdesk tickets.

• Troubleshoot Microsoft 365, email, Teams, OneDrive, and SharePoint issues.

• Resolve Windows, macOS, and mobile device issues, including Intune-enrolled devices.

• Provide excellent customer service and clear communication to end users.

• Create, manage, and deprovision accounts in Azure Active Directory and Microsoft 365.

• Configure devices through Intune, enforce basic security policies, and support endpoint protection tools.

• Assist with software deployment, patching, and basic imaging.

• Follow established security and compliance procedures.

• Apply approved configuration changes under the guidance of senior staff.

• Monitor alerts and escalate suspicious activity or unresolved incidents to senior engineers.

• Maintain accurate records of support cases, resolutions, and system changes.

• Contribute to IT knowledge base and user training materials.

• Collaborate with senior engineers on infrastructure and security initiatives, supporting as needed.

Qualifications

• 2–4 years of IT support experience.

• Hands-on experience with Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint).

• Experience with Azure Active Directory account administration.

• Familiarity with Intune or other endpoint management tools.

• Strong troubleshooting, problem-solving, and communication skills.

• Ability to handle multiple priorities and escalate effectively.

• Associate’s or Bachelor’s degree in IT or related field (or equivalent work experience).

• Certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, or CompTIA A+/Network+.

• Experience with security tools (Defender, antivirus, patching) is a plus.

• Exposure to regulated industries (banking, healthcare, insurance) a plus but not required.

Employee must be able to perform essential functions of the position and, if requested, Thread Bank will make reasonable accommodations to enable employees with disabilities to perform the essential functions of their job, absent undue hardship, in accordance with the ADA. 

Thread Bank is an Equal Opportunity Employer. Thread Bank does not discriminate on the basis of 

race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Thread Bank permission to email, call, or text you using the contact details provided. We will only contact you with job-related information.