Trainer II at GT-17320329-Main PNC Guatemala-101

Call Center Trainer II

Onsite - San Antonio, TX

As a Call Center Trainer II, you will conduct training classes for employees on the features and operation of mid to high complexity products/technology, client tools, and processes. You will guide groups of 5 to 30 new hires through a structured training program lasting up to 3 weeks. Your primary goal will be to ensure new employees meet performance and attendance metrics required to graduate from training.

Key Responsibilities:

• Lead Training Sessions: Teach groups of 5 to 30 new hires in a classroom setting.
• Track Performance and Attendance: Monitor progress to ensure new hires meet performance and attendance metrics.
• Provide Coaching and Feedback: Offer ongoing feedback and coaching to help trainees achieve their goals.
• Support Nesting: Assist new hires during their transition into hands-on work in the nesting phase.
• Create Reports: Use Excel to track and report on trainees’ performance and attendance.
• Handle Terminations: Assist in the termination process for trainees not meeting required performance/metrics after coaching.

Additional Duties:

• Prepare, coordinate, and lead training sessions.
• Manage learners and provide guidance on policy and procedural application.
• Participate in train-the-trainer sessions.
• Contribute to the development of training materials, including computer-based training scripts.
• Collect data and compile reports as necessary.
• Gather and apply participant feedback for continuous improvement.

What You Get:

• Full-time employment with a starting hourly rate of $21.90 per hour
• Work schedule: Monday-Friday (7:00 AM–4:00 PM or 9:00 AM–6:00 PM) based on business needs
• Open availability to train from 8:00 AM–8:00 PM
• Weekends off
• Career growth opportunities
• Full benefits
• A great work environment

Requirements:

• Must be 18 years of age or older
• All internals must have 6 months experience in your current role
• Minimum of 1 year of experience as a Trainer or Classroom Instructor
• Must have an associate degree or equivalent combination of education, training, or work experience considered in lieu of degree. Bachelor’s Degree preferred.
• Must be able to successfully pass a background, credit check and security fingerprint.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $21.90