Customer Service Advisor - Hybrid Clonakilty at Capita

🌟 Join Our Customer Service Dream Team! 🌟

Do you thrive on delivering exceptional customer experiences? Love solving problems and making someone’s day better? If that sounds like you, we’d love to welcome you to our vibrant team of Customer Service Advisors!

💼 What’s in it for you?

Permanent contract with a competitive salary of €28,080per year

40 hours per week on a rotational shift pattern

Work-from-home flexibility – no commute, just comfort!

🕒 Shift Details: We operate across:

Monday to Friday: 6am–9pm
Saturday: 8am–6pm
Sunday & Bank Holidays: 10am–6pm
So, full flexibility is key to success in this role.

🏡 Remote Ready? You’ll need a quiet, private space and a reliable setup to work from home comfortably and professionally throughout your shift.

Job title:

Customer Service Advisor - Hybrid Clonakilty

Job Description:

What you’ll be doing: 

You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care. You will also have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment. 

• Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
• Identifying vulnerable customers and adapting approach, providing additional support when required.
• Handling escalated customer queries with empathy and integrity, logging accurately
• Dealing with a wide range of queries across telephony / email / web chat / channels

What we’re looking for:

• Previous experience within a similar role, ideally with experience of working with Social media platforms
• Excellent written English skills
• Proficient in using various computer applications and software simultaneously
• An attentive listener who can empathise and adjust to different customer needs
• A self-motivated individual who takes responsibility for customer issues and follows them through to resolution
• A positive and enthusiastic person who shares our vision of delivering excellent customer service every time

What’s in it for you? 

• A starting salary of € 28,080 per annum
• Internal career progression and development opportunities – most of our management team started with us as Advisors!
• 22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
• Life Assurance cover, covering x2 of your salary after qualifying period
• Access to the Capita Pension Scheme
• Access to our Employee Assistance Programme
• Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on!

This role is open to those residing in the Republic of Ireland.

About Capita  

Capita is a leading provider of business process services, driven by data, technology and people. 

 
Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. 

We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. 

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. 

Location:

Clonakilty

,

Ireland

Time Type:

Full time

Contract Type:

Permanent Apply Now