Longchamp, Assistant Manager, Full Time, Permanent at Longchamp

GET TO KNOW US

Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.

As a key member of the boutique leadership team, the Assistant Store Manager plays a vital role in supporting the Store Manager to lead business operations, deliver exceptional service, and drive team development. This position helps to maintain Longchamp’s standards of excellence across all areas of boutique performance.

The Assistant Store Manager supports a culture of integrity, performance, and team collaboration, ensuring that every customer experience reflects Longchamp’s luxury heritage.

KNOW THE ROLE

To support the Store Manager in all aspects of boutique management—including sales performance, team leadership, operations, and client engagement—while acting as a role model of Longchamp’s values and standards. The Assistant Store Manager leads day-to-day floor operations and ensures smooth, efficient, and client-centred service.

Main responsibilities include:

Team Leadership & Development

• Lead and motivate the sales team during daily operations

• Support recruitment, onboarding, and training of team members

• Conduct daily briefings, performance coaching, and mentorship

• Create a motivating environment focused on team growth and development

• Act as the Store Manager in their absence, ensuring leadership continuity

Client Experience & Clientelling

• Maintain the highest standard of personalized luxury service

• Encourage and monitor CRM engagement, including new client capture and VIP retention

• Resolve elevated client concerns with professionalism and brand alignment

• Coach staff on building long-term customer relationships through exceptional service

Sales & Commercial Objectives

• Support the achievement of daily, weekly, and monthly sales goals

• Monitor individual and team KPIs; drive improvement through action plans

• Identify commercial opportunities on the sales floor and in client behaviour

• Ensure full engagement in store campaigns and product launches

Operations & Compliance

• Oversee stock management, deliveries, and transfers

• Ensure store opening, closing, and cash-handling procedures are executed properly

• Uphold loss prevention protocols and ensure audit compliance

• Assist with workforce planning and administrative tasks as delegated

Visual Merchandising & Brand Representation

• Ensure consistent adherence to visual merchandising guidelines

• Collaborate with VM team to execute floor set changes and in-store animations

• Maintain a premium environment reflective of the brand’s aesthetic

• Support the integration of marketing and visual initiatives into the store experience

KNOW WHAT WE'RE LOOKING FOR

• 3–5 years of experience in luxury or premium retail

• At least 1–2 years in a supervisory or assistant management role

• Strong leadership and coaching skills

• Proficiency in sales reporting, CRM, and inventory systems

• Excellent communication and interpersonal abilities

• Fluent in English; other languages a plus

• Proficient in MS Office and retail POS platforms

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.