- Professional
- Office in Bangalore
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Education : Master’s or bachelor’s degree in BCA, BE / B. Tech, Any Graduate.
Experience : At least 2years experience as a team leader or in an IT department managerial role.
Roles & Responsibilities :
Regular activities include network engineering and troubleshooting application, data cabling, systems administration in a variety of software and hardware environments, root cause analysis in problem solving, and assistance in managing the daily activities of the department.
Assist the IT Manager with the daily running of the department, deputizing as necessary in their absence.
Lead and support the IT Technicians in the delivery of their duties.
With the IT Manager, develop long-term solutions for projects’ IT infrastructures and implement the necessary project management processes to deliver them.
Monitor and identify threats to information security and propose solutions to the IT Manager and, where this involves personal data, the Chief Privacy Officer.
Update and maintain IT procedures, network and internet policy documentation, including contributing to Acceptable Usage, Data Protection and other relevant policies.
Ensure compliance with policies, licensing obligations, health and safety practices, etc., via monitoring and communication with users.
With the IT Manager, manage the procurement of IT equipment and cost-effective solutions.
On occasions where the IT Technicians are unavailable, assist in resolving first-line technical issues for the project’s IT hardware, peripheral devices and infrastructure.
Provide a high level of proactive customer service, managing 2nd line technical support queries.
Provide relevant training and professional advice to staff and students.
Handling Internal and External Audits
Ticketing Tools (ITSM, SNOW etc.)
Keep abreast of new IT developments and business project and change management.
Direct and assist with hardware and software installation/configuration.
Maintain ongoing up-to-date knowledge of Windows Operating Systems.
On occasion, provide technical support for major Projects.
Participate in staff training, regular meetings, inset days, etc.
At the reasonable request of a line manager, any other additional duties that are compatible with the role’s range of skills and responsibilities.
Mandatory Skills :
Excellent time management and multitasking skills.
Extensive experience in the delivery of IT incident and problem management.
Strong communication and interpersonal skills, dealing with users from senior management to department staff level.
Preferred Skills :
Experience with Mac, Linux and Windows platforms.
Cloud and VDI Infra.
Location:
