
- Professional
- Office in Newcastle Upon Tyne
Key Responsibilities
- Act as the first line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
Skills, Knowledge and Expertise
- 1–3 years’ experience in IT support or service desk role.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
- Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).
- Excellent troubleshooting and problem-solving skills.
- Customer-focused with strong communication skills.