Onsite Hardware Technician - MSP at My IT Crew

Location: Brooklyn, NY (Onsite Only) 
Department: Hardware & Inventory 
Reports To:
Hardware & Inventory Team Lead 
Job Type: Full-Time (9am-6pm) 

Position Summary 

At My IT Crew (MY IT CREW), we don’t just fix things, we make sure our partners are always up and running. As an Onsite Hardware Technician, you’ll play a critical role in ensuring the reliability, performance, and accuracy of the hardware that powers our clients’ businesses. From desktops and laptops to kiosks, switches, and other endpoints, you’ll diagnose, repair, and maintain it all
while keeping inventory processes sharp and organized. 

This full-time onsite role in Brooklyn is ideal for someone who loves hands-on work, thrives in fast-paced environments, and takes pride in keeping systems and stockrooms equally efficient. 

Key Responsibilities 

Hardware Troubleshooting & Repair 

• Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment. 

• Install, upgrade, and replace hardware components. 

• Perform testing on operating systems (Windows, Linux) and network configurations to confirm functionality. 

Inventory & Asset Management 

• Follow established procedures for receiving, labeling, storing, shipping, and tracking hardware assets. 

• Maintain accurate inventory logs and participate in regular audits. 

• Coordinate with vendors for warranty claims, RMA processing, and hardware replacements. 

Support & Collaboration 

• Provide hardware and basic application support in coordination with the Service Desk. 

• Work cross-functionally with procurement, logistics, and service teams to ensure timely deployment and recovery of hardware. 

• Maintain service records, logs, and repair histories in ConnectWise and asset systems. 

Operational Flexibility 

• Adapt to shifting priorities based on departmental workload and urgent business needs. 

• Maintain workspace and equipment areas in a clean, organized, and secure manner. 

Required Experience & Skills 

Hard Skills 

• Proven experience with hands-on hardware troubleshooting and repair. 

• Strong understanding of PC components, operating systems (Windows/Linux), and networking basics. 

• Familiarity with switches, routers, and network protocols (TCP/IP). 

• Asset/inventory tracking systems and hardware lifecycle management. 

• Experience with shipping/receiving, labeling, and equipment logistics. 

Soft Skills 

• Detail-oriented and highly organized. 

• Calm under pressure, dependable, and adaptable. 

• Polite, professional, and effective communicator. 

• Self-starter who thrives with minimal supervision. 

• Strong critical thinking and common-sense problem-solving. 

Preferred Qualifications 

• Associate’s or Bachelor’s degree in Computer Engineering, Information Technology, or equivalent experience. 

• CompTIA A+ or similar certification. 

• Experience supporting kiosks or other specialized endpoint hardware. 

• Basic knowledge of server hardware and peripherals. 

Performance Metrics (KPIs) 

• Hardware issue resolution time (diagnosis to completion) 

• Inventory accuracy and audit results 

• SLA compliance for shipping/receiving and RMA turnaround 

• Number of successfully completed hardware deployments or recoveries 

• Internal and end-user satisfaction scores (CSAT) 

Culture Fit & Philosophy 

At My IT Crew, we're builders, fixers, and partners. We believe every piece of tech matters, from the servers in the rack to the keyboard at a front desk. As a Hardware Engineer/Technician, you’re not just maintaining
devices
you’re helping our partners stay productive and connected. 

If you’re hands-on, reliable, and serious about quality, we want you on our team.