Service Advisor at Goodwin Chevrolet Mazda

Description

Here at Goodwin Motor Group, we strive to offer the best dealership experience that we can. For over 90 years, we have proudly served residents of Maine and beyond, offering top-notch multi-franchise sales, finance and service to each and every customer who walks into our showrooms. With new car franchises with Volvo, Chevrolet, Buick, Mazda, Jaguar, and Land Rover, we offer something for everyone and an experience that matches.

Currently we have a need for a service advisor for our Chevy Mazda Dealership in Brunswick, Maine. Great atmosphere, dedicated co-workers and a loyal customer base makes this a great career opportunity.   

We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

What We Offer:

• Health/Dental Insurance
• 401(k) Retirement Plan with 3% contribution from Company
• Up to 4 weeks Paid Time Off
• Paid Holidays
• Short-Term Fully Paid Disability
• Employee Purchasing Programs
• Career Advancement Opportunities
• Year End Bonus 

SUMMARY

To communicate vehicle maintenance and repair needs for our loyal customers in a professional and confident manner while ensuring that their needs and requests are met on every visit.  

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Qualifications

• Minimum 1 year experience in a service advisory role is a plus but we will train the right person
• Knowledge of automobiles
• Excellent time management skills
• Positive attitude
• Team oriented and self-motivated
• Professional, well-groomed personal appearance
• High volume mentality
• CSI focused
• Accredited training in service advisor skills, customer satisfaction and quality control is a plus
• Clean driving record and valid driver's license

Goodwin Motor Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws