Assistant Front Office Manager at Thompson Central Park New York
Thompson Central Park New York · New York City, United States Of America · Onsite
- Junior
- Office in New York City
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Minimum of one-year previous front office supervisory experience preferred
- Ability to work a flexible schedule
- Ensure hotels standards and expectations are accomplished on a daily basis
- Greet and escorts VIP’s and ensures that the staff is aware of the VIP guest requirements
- Supervise Guest Services, Front Office, Bell Staff, Door Staff, Mail Desk and Package Room staff
- Oversee lobby, upholding guest service standards from the point of entry to guest room.
- Motivate team to carefully problem solve, empathize with customer needs, and develop new skills
- Ensure hotels standards and expectations are accomplished on a daily basis
- Supervise Guest Services, Front Office, Bell Staff, Door Staff, Mail Desk, PBX and Package Room staff
- Oversee lobby, upholding guest service standards from the point of entry to guest room.
- Motivate team to carefully problem solve, empathize with customer needs, and develop new skills
- Coordinate Front Office activities with Guest Relations and other departments
- Effectively communicate information between shifts including special requests
- Interact with Housekeeping, Engineering, and Sales, regarding day-to-day room inventory needs
- Control daily rooms availability, special events, and general information
- Develop and implements “plan of action” for day-to-day operations
- Supervise check-in and check-out
- Support Supervisors with daily group activity
- Monitor and implement operating procedures
- Responsible for maintaining department standards
- Ensure that staff members follow set procedures and standards
- Ability to train and monitor performance of staff
- Ability to hire, train, develop, and motivate employees.
- Troubleshoot in a diplomatic manner
- Prioritize guest issues
- Maintain enthusiastic and warm attitude in all circumstances
- Stand and walk for long period of time
- 1 year management experience in: Front Office, Housekeeping, Reservations or a satisfactory combination of education and experience that provides for the skills necessary for this position
- Degree in Hotel Management
Annual Salary Range: $62,000 - $80,000
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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