Secretary/Scheduler, Cardiac Rehab (Per Diem) at Cape Cod Hospital
Cape Cod Hospital · Hyannis, United States Of America · Onsite
- Professional
- Office in Hyannis
- Answers the phone in a timely, polite, and professional manner, preferably in three rings or less.
- Responds to telephone inquiries for information or appointments, and takes necessary messages.
- Receives telephone and in-person referrals for therapy services; records necessary demographic information.
- Greets and promptly acknowledges patients’ presence in the waiting room.
- Checks in new patients, giving patients the appropriate paperwork to complete, photocopies patient's insurance cards, and ensures physician order and insurance authorization is present and valid.
- Explains to patients any financial responsibility and has patient sign financial liability waiver if insurance authorization has not been confirmed.
- Obtains prior approvals and pre-certifications from third party payors for therapy services; documents approval numbers in medical record.
- Schedules initial appointment and ongoing series of treatment appointments for therapy services; pre-registers patient and inputs data into database.
- Prints necessary forms and labels for medical chart, assembles chart and places labels on each page.
- Sorts and opens mail, and distributes to appropriate staff mailboxes, including delivery of correspondence and recertification forms to physicians.
- Copies and processes all medical record requests from insurance companies and attorney’s offices.
- Collects patient co-payments and prepares deposit for courier to pick up.
- Maintains and files medical records and/or reports in proper format and makes available patient records and other materials for treatment, audit, study, or billing procedures.
- Regularly updates knowledge of third party payor regulations.
- Works all edits to ensure all accounts are complete for billing.
- Processes cancellations and no show appointments, and notifies clinician of change in schedule.
- Re-schedules patient appointments and extends patient schedules as necessary.
- Confirms Out Of Area Provider information; including full name, address, phone, fax, and NPI number and enters information into database upon registration as well as files medical record.
- Discharges patients in registration upon patient's completion of services according to department policies and procedures.
- Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time.
- Calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule.
- Maintains efficient flow of daily patient schedule and front office operations.
- Maintains adequate levels of office and break room supply materials as needed.
- Assists in the processing of purchase orders.
- Communicates clearly and tactfully with patients and their families, maintaining confidentiality at all times.
- Attends departmental meetings as required.
- Performs other work related duties as assigned or requested.
- Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service.
- Ability to read, write and communicate in English.
- High school graduate or GED.
- Two years recent experience (within the past 3 years) in a medical or rehab office, clinic, or comparable hospital experience.
- One year recent experience (within the past 3 years) working with third party payors including referrals.
- Successful passage of basic medical terminology course OR successful passage of the CCH Medical Terminology exam.
- Demonstrated computer keyboarding skills.
