Hotel Valet FT at Black Oak Casino Resort

SUMMARY:   Responsible for greeting and assisting Guests with luggage and safely parking and retrieving vehicles along with other errands/deliveries in a courteous, safe and efficient manner while providing excellent guest service at all times. 

Essential Responsibilities and Duties:  (Specific areas of responsibility including, but not limited to)

• Greets and opens vehicle doors for Guests in a professional and friendly manner.
• Transfers luggage and packages to and from rooms, vehicles and loading areas.
• Provides Guests with a claim check when asked to store luggage/items.  Returns Guests’ luggage/items upon the receipt and verification of claim checks. 
• Assists Guests promptly and courteously with Valet Check-in and Check-out procedures.
• Visually inspects Guests’ vehicle upon receipt, and at the time of retrieval, for any vehicle damage.
• Accurately note all damage before moving a vehicle, immediately reports any subsequent damage to the Supervisor / Designee.
• Provide Guests with claim check for their vehicles.
• Delivers and receives Guests vehicles as quickly and safely as possible, may include running if necessary.
• Obey all speed limits, traffic laws, and vehicle operation policies of the Resort.
• Secure Guest vehicles properly by locking doors and windows and setting the parking brake.
• Direct self-parking Guests to appropriate parking spaces.
• Provides Guests with information about The Hotel and Resort as well as local amenities such as shopping, dining, nightlife and recreational destinations. Assists with local reservations as needed.
• Maintains and cleans designated lobby station (including doors and windows), baggage room and baggage carts; all while keeping Guests’ needs as the first priority.
• Delivers messages and valet (dry cleaning) to Guests’ rooms.
• Posts daily events in the lobby as needed.
• Fosters good relations with, and provides the maximum level of quality service to, outside vendors such as car rental companies, taxi services, tour and travel companies, limo services, etc.
• Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc.; Black Oak Casino Resort and Guest information is consistent with privacy policies and procedures. 
• Promptly reports any incident of Guest dissatisfaction or an unusual matter of significance to Manager/Supervisor.
• Maintains a positive attitude and acts in a consistently professional manner towards Guests and Team Members.
• Performs other duties as assigned.

Mandatory Requirements:  

• Must possess a high school diploma, G.E.D. or equivalent.
• Must be at least 18 years old.
• Experience in guest service and the hospitality industry as well as knowledge of common industry terms and practices preferred.
• Must complete Responsible Alcohol Service certification or have proof of current certification.
• Must be able to operate office equipment such as a computer, calculator and phone.
• Must have excellent organizational and time management skills.
• Must be able to work in a fast-paced environment (sometimes under pressure) while remaining professional, flexible and efficient.
• Must be able to communicate proficiently in English.
• Must possess and maintain a valid California driver license and a Black Oak Casino driver’s permit.
• Must be able to drive vehicles with automatic and manual transmissions, of various makes and models.
• Must be able to pass a mandatory drug test and background check.
• Must provide evidence of employment eligibility in the U.S.

Physical Demands:

• Must be physically able to perform all job requirements.
• Must be able to lift 50 pounds and occasionally more with assistance.

Work Environment:

• Must be able to work in a noisy environment.
• Must be able to work outside in all weather conditions.
• Required to work inside and outside with and around equipment, machines and motor vehicles; with possible exposure to vibration, dust, gas, steam or chemicals.