Turndown Attendant at Southall Farm and Inn

Southall is a premier destination that brings nature, produce, and people together in a powerful and unique way. The Turndown Attendant plays an essential role in creating a serene and welcoming environment for our overnight guests by providing thoughtful turndown service and ensuring rooms are impeccably prepared for rest and relaxation.

Responsibilities:

• Clean and refresh guest rooms, preparing each space for evening use.

• Restock bathroom and in-room amenities according to standards.

• Fold and neatly place any clothing items left in the room.

• Apply proper cleaning chemicals and techniques in compliance with OSHA regulations and property standards.

• Deliver turndown service by priority order.

• Replace used linens and terry with clean sets in accordance with property standards.

• Remove room service trays, dishes, and carts to designated service landings.

• Close drapes, adjust lighting, play soft music, and prepare the bed with evening turndown amenities.

• Transport and secure cart with cleaning supplies, linens, and amenities to assigned guest rooms.

• Empty trash and recycling receptacles.

• Clean and refresh bathrooms thoroughly, ensuring sinks, mirrors, toilets, showers, tubs, and floors are spotless.

• Realign furniture and ensure the room matches its standard floor plan.

• Inspect furniture, fixtures, and amenities for cleanliness and condition, reporting any damages or maintenance needs.

• Vacuum and deodorize guest rooms; dust and polish all surfaces including doors, windows, ledges, and telephones.

• Ensure all safety and guest information materials (e.g., fire safety, rate cards, DND signs) are present and in good condition.

• Update room status on assignment sheets promptly and accurately.

• Handle guest requests or concerns with professionalism and care, ensuring satisfaction.

• Return and restock carts at the end of each shift, and properly maintain all equipment.

• Adhere to Lost and Found and key control policies.

• Assist with cribs, rollaway beds, and stocking of supply closets as needed.

• Support additional housekeeping duties as required by operations.

Skills & Experience:

• 1�2 years of prior hotel housekeeping or related cleaning experience preferred.

• Strong attention to detail, speed, and accuracy with minimal supervision.

• Excellent interpersonal skills with the ability to interact positively with guests and colleagues.

• Guest relations training or prior experience is a plus.

• Knowledge of safe chemical handling procedures.

• Ability to manage guest or team concerns with professionalism, courtesy, and patience.

• Strong English communication skills (verbal and written).

• Ability to perform physical work, including standing and walking for extended periods, and cleaning 14�16 rooms per shift.

• Flexible availability, including evenings, weekends, and holidays.

• Punctual, reliable, and committed to delivering exceptional service.

Education:

• High School diploma or equivalent vocational training preferred.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.