Field Service Team Leader at Planteria Group

Do you want to be part of our flourishing expansion across the US?

Founded in 1977, Planteria has evolved from a small startup into the UK largest interior landscaping company it is today, with an impressive annual turnover of £20 million. With a focus on strategic partnerships, continuous innovation and client satisfaction, the company has accelerated its growth in the past 3 years and achieved a 33% year-on-year growth over this period, and now employs over 180 staff.

Following our recent success in New York and San Francisco are now looking for a Field Service Team Leader to join our growing team in the San Francisco Bay area!

This is a dual role to carry out plant maintenance work but also to line manage the field Service Regional Technician Team efficiently. Work with the Operations Manager to ensure that the Technician Team offer exceptional customer experience through well planned client visits, rapid response times and strong client communication.

• Line manages the Field Service Technician Team. Holding to account on expectations and KPI’s
• Ensure high level of Customer Service hitting agreed NPS and KPI targets
• Carry out your own maintenance work approx. 60% of the time. 3 days per week.
• Supervise, identify and suggest improvements to plant maintenance processes to improve display quality and efficiency
• Plan technician maintenance routes via our internal scheduling software to maximize efficiency and effectiveness.
• Schedule and allocate new work to technicians via internal scheduling software.
• Work with technicians to provide rapid responses to customer challenges and complaints.
• Maintain and manage wholesale plant supply chain for replacements.
• Assist Ops Manager with hiring and training of team members.
• Assist with site audits as and when required.

Typical work week:

• Monday: Planning and scheduling work for team, booking in visits
• Tuesday-Thursday: Maintenance rounds
• Friday: Quality visits, shadowing Techs, 1-2-1’s.

Requirements

• Excellent people management skills – lead by example
• Excellent communication skills
• Excellent computer skills
• Strong organizational & planning abilities
• Strong data analysis skills and converting into positive action
• Pro-active “can-do” attitude
• Commercially minded and capable of finding resolutions for daily challenges
• Good Horticultural Knowledge (desirable but training will be provided)
• Capable of monitoring and improving performance of the team and providing input and proactive solutions to day-to-day challenges
• Able to work under pressure and within required time scales
• P&L knowledge is desirable but not essential

Role is based at client sites so you will need to have access to good public transport links

Uniforms will be provided

Driving license is required – vehicle to be provided if necessary

Early starts as required

Contactable from 5am

Target Start Date - End of September

At Planteria Group we live by our values which include Someone who lives the company values: Humble & Confident, Positive & Energetic, One TEAM', Relentless to Improve, Create WOW

If you want to be part of a flourishing business and enjoy being part of an agile, collaborative team then we want to hear from you!

Planteria promotes equality of opportunity as part of our inclusive culture.

Benefits

• A great salary package
• Ongoing training and development
• Uniform