Hospice Outreach Coordinator at HospiceServe

Description

Hospice Outreach Coordinator

FLSA Classification: Exempt

Department: Sales

Reports to: Director of Sales

EEO Classification: Sales Workers

Summary/Objective

The Hospice Outreach Coordinator serves as a strategic partner to the Sales team in the Kansas City metropolitan area, focused on expanding hospice awareness and facilitating early identification of hospice-appropriate patients. Unlike the Clinical Hospice Liaison, this non-clinical role centers on educational outreach, provider engagement, and in-service delivery to healthcare facilities, physician offices, and community organizations. The Outreach Coordinator helps open doors for admissions by equipping providers with the knowledge and confidence to refer patients earlier in their care journey.

Essential Functions

Outreach & Relationship Building

• Establish and maintain strong relationships with hospitals, skilled nursing facilities, assisted living communities, and physician practices.
• Serve as a trusted resource for hospice education, bridging gaps in provider understanding and referral readiness.
• Collaborate with Hospice Liaison/Account Managers to support strategic account growth and referral development.

Education & Inservice Delivery

• Plan and conduct regular in-services tailored to the needs of healthcare professionals, including physicians, nurses, social workers, and case managers.
• Present on hospice philosophy, eligibility criteria, benefits, and common misconceptions.
• Customize educational materials to reflect the unique needs of each account and audience.

Early Identification Support

• Partner with clinical and sales teams to help providers recognize hospice-appropriate patients earlier in the disease trajectory.
• Facilitate discussions around care goals, transitions, and hospice readiness.
• Share insights from outreach efforts to inform account strategy and messaging.

Sales Team Collaboration

• Work closely with Hospice Liaison/Account Managers to align outreach efforts with referral goals.
• Support account onboarding through educational engagement and resource sharing.
• Participate in strategic planning and territory reviews to identify opportunities for growth.

Community Engagement & Marketing

• Represent the hospice program at community events, health fairs, and professional seminars.
• Support marketing initiatives by promoting hospice awareness and distributing educational materials.
• Help expand referral networks through consistent and compassionate outreach.

Qualifications

• Master’s degree in Gerontology, Public Health, Social Work, or related field preferred.
• Bachelor’s degree in Family Studies, Human Services, or related discipline required.
• Experience in healthcare outreach, education, or community engagement strongly preferred.
• Excellent presentation, communication, and interpersonal skills.
• Ability to work independently and collaboratively in a dynamic, mission-driven environment.

Supervisory responsibilities: This position does not involve any direct supervisory responsibilities. 

Budgetary/Fiscal Responsibility: Responsible for using resources wisely to support cost-effective operations.

Compliance Responsibility: As an essential function, this position is responsible for complying with the Compliance Program as it applies to the individual job duties, the department, and the company. This position will exercise due diligence to prevent, detect, and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates, and/or agents. 

Policy and Procedure Interpretation and Development: Responsible for complying with all company and clinical policies and procedures. Participates in audit process as requested to ensure compliance with policies and procedures. Maintains confidentiality of privileged information and supports the employee’s and patient’s right to privacy.

Work Environment/Schedule/Travel: Home office based. Monday through Friday. Travel to program sites as directed. 

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made upon request to enable individuals with disabilities to perform the essential functions. Requires sitting and standing associated with an office environment as well as stooping and bending to file and maintain orderliness, mobility to complete errands. Must be able to assess, evaluate, and respond to urgent issues in a timely, competent manner. Must be able to function with frequent interruptions, accept change and able to prioritize activities when faced with competing demands.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Signatures

Employee signature below indicates the employee's understanding of the requirements, essential functions and duties of the position.

Employee______________________________________ Date__________________

Printed Employee Name: ________________________________________________