Dual Rate Guest Room Attendant or Room Inspector at Black Oak Casino Resort

SUMMARY: Responsible for inspecting Guest rooms that have been cleaned by Guest Room Attendants in an impressively safe, efficient, professional and friendly manner consistent with the Hotel policies and procedures.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

• Receives and reviews room assignments, type of cleaning required, keys and supplies from Hotel Housekeeping Management.
• Enters Guest rooms following access procedures--ensuring vacancy before entering.
• Inspects linens and towels, beds, bathrooms, floors, windows, mirrors, and walls.
• Performs quality checks on the television, telephone, heating/air conditioning and lights.
• Cleans and stocks Guest rooms with appropriate supplies in accordance with policies and procedures.
• Completes required Hotel Housekeeping paperwork and checklists to report cleanliness and condition of each assigned area.
• Responds promptly to requests from Guests and other departments and immediately resolves housekeeping requests and complaints by Guests.
• Gives timely feedback to Team Members regarding Guest room cleaning deficiencies in a pleasant and professional manner.
• Provides accurate and unbiased input to Supervisor/Manager on Team Members performance observation for recognition or coaching opportunities.
• Answers inquiries about Resort services and events, directions, local attractions, etc.
• Promptly reports any incidents of Guest dissatisfaction or unusual matters of significance to Supervisor/Manager so that corrective action may be taken.
• Promptly delivers all articles left in Guest rooms after checkout to Hotel Housekeeping Management for entry into Lost and Found.
• Promptly reports emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to Hotel Housekeeping Management.
• Writes shift reports including documentation on any incidents of theft, accidents or injuries when assigned.
• Ensures all communication containing Tuolumne Band of Me-Wuk Indians, TEDA, Inc., Black Oak Casino Resort and Guest information is consistent with privacy policies and practices.
• Performs other duties and attends to special projects as assigned.

Mandatory Requirements:

• Must possess a high school diploma, G.E.D., or equivalent.
• Must be at least 18 years old.
• Must complete Blood Borne Pathogen training.
• Three (3) or more years of experience in a high quality Housekeeping environment in the hospitality industry as well as existing knowledge of common industry terms and practices preferred.
• Must be able to understand and provide friendly Guest Service.
• Must be able to understand and comply with proper use of cleaning equipment, supplies, cleaning techniques, procedures and hotel standards.
• Must be able to operate a clock radio, lamp, coffee maker, phone, TV and other guest room equipment.
• Must be able to complete assigned rooms, identify and investigate issues and resolve basic matters in a timely manner.
• Must give strong attention to detail and possess excellent organizational and time management skills.
• Must be able to work in a fast paced environment (sometimes under pressure) while remaining professional, flexible, and efficient.
• Must be able to communicate proficiently in English.
• May be required to possess and maintain a valid California driver license and Black Oak Casino driver’s permit.
• Must be able to pass a mandatory drug test and background check.
• Must provide evidence of employment eligibility in the U.S.

Physical Demands:

• Must be able to lift 50 pounds and occasionally more with assistance.
• Must be physically able to perform all job requirements.
• The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Work Environment:

• The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
• Potential exposure to infectious diseases.