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Rental/Retail Shop Supervisor at Sundance Mountain Resort

Sundance Mountain Resort · Sundance, United States Of America · Onsite

$39,520.00  -  $43,680.00

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Job Title: Sundance Mountain Outfitters Supervisor

Department: Sundance Mountain Outfitters

Pay: $19.00–$21.00/hr

Shifts: 4 days per week, 10-hour shifts (8:00am – 6:00pm)

Must be available Saturdays or Sundays (sometimes both)

Holiday periods required (Dec 23rd – Jan 2nd, Jan 17th-19th, and Feb 14th-16th)

FSLA Status: Non-Exempt/Hourly

 

Summary:

The SMO Supervisor supports the SMO Manager in overseeing rental, retail, and repair operations at Sundance Mountain Outfitters. This role leads a team, ensures accurate rental documentation, delivers high-level guest service, and maintains smooth daily operations.

Responsibilities:

  • Supervise, train, and support a team of up to 15 staff members.
  • Ensure accurate rental fittings, binding settings, liability forms, and repair services.
  • Maintain POS accuracy, cash handling, and troubleshoot system issues.
  • Schedule staff, manage labor costs, and uphold service standards.
  • Support retail operations: stocking, merchandising, inventory, and product knowledge.
  • Perform and train others in tuning, waxing, and repair services.
  • Partner with other resort departments to deliver seamless guest experiences.
  • Promote sustainability and the Sundance brand story.

Qualifications:

  • High school diploma; 3+ years rental experience and 2+ years as Ski/Snowboard Technician.
  • Binding manufacturer certifications (can be obtained during training).
  • Strong leadership, communication, and customer service skills.
  • Ability to lift 25–50 lbs. and work on feet for long shifts in winter conditions.
  • Must be 18+ years old.

 

Benefits:

  • Employee discounts on dining and resort amenities
  • Training and career development opportunities
  • Supportive team environment
  • Active Season Pass
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