Rental/Retail Shop Supervisor at Sundance Mountain Resort
Sundance Mountain Resort · Sundance, United States Of America · Onsite
- Professional
- Office in Sundance
Job Title: Sundance Mountain Outfitters Supervisor
Department: Sundance Mountain Outfitters
Pay: $19.00–$21.00/hr
Shifts: 4 days per week, 10-hour shifts (8:00am – 6:00pm)
Must be available Saturdays or Sundays (sometimes both)
Holiday periods required (Dec 23rd – Jan 2nd, Jan 17th-19th, and Feb 14th-16th)
FSLA Status: Non-Exempt/Hourly
Summary:
The SMO Supervisor supports the SMO Manager in overseeing rental, retail, and repair operations at Sundance Mountain Outfitters. This role leads a team, ensures accurate rental documentation, delivers high-level guest service, and maintains smooth daily operations.
Responsibilities:
- Supervise, train, and support a team of up to 15 staff members.
- Ensure accurate rental fittings, binding settings, liability forms, and repair services.
- Maintain POS accuracy, cash handling, and troubleshoot system issues.
- Schedule staff, manage labor costs, and uphold service standards.
- Support retail operations: stocking, merchandising, inventory, and product knowledge.
- Perform and train others in tuning, waxing, and repair services.
- Partner with other resort departments to deliver seamless guest experiences.
- Promote sustainability and the Sundance brand story.
Qualifications:
- High school diploma; 3+ years rental experience and 2+ years as Ski/Snowboard Technician.
- Binding manufacturer certifications (can be obtained during training).
- Strong leadership, communication, and customer service skills.
- Ability to lift 25–50 lbs. and work on feet for long shifts in winter conditions.
- Must be 18+ years old.
Benefits:
- Employee discounts on dining and resort amenities
- Training and career development opportunities
- Supportive team environment
- Active Season Pass