DEPUTY DIRECTOR OF ELIGIBILITY (MEDICAID DEPUTY DIRECTOR) at State of Louisiana, LA

About the Department

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

The Louisiana Department of Health (LDH) is seeking a dynamic Medicaid Deputy Director to play a pivotal leadership role in one of the largest and most impactful healthcare programs in the state. With an annual budget of $16 billion, nearly 1,500 staff and contractors, and programs that touch the lives of millions, this position offers the opportunity to make a lasting impact on the health and well-being of Louisiana’s most vulnerable populations.

As Deputy Director, you will oversee the Medicaid Eligibility Division and Louisiana Children’s Health Insurance Program (LaCHIP), ensuring access to essential medical services for families and children across the state. You will lead high-level operations, manage senior program managers, and collaborate closely with state and federal partners to navigate complex healthcare policies and regulations.

If you are a visionary leader with a passion for public service, healthcare access, and strategic program management, this is your chance to help drive meaningful change and advance the mission of LDH.

Position Duties

Three years of the required experience for the following minimum qualifications must have been at the supervisory level or above:

Nine years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

Six years of full-time work experience in any field plus six years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

A bachelor’s degree plus six years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

An advanced degree or a Juris Doctorate plus five years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Minimum Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Other Qualifications

Job Duties:

• Leads and oversees the Eligibility Field Operations (EFO) and Eligibility Program Operations (EPO) Sections, ensuring efficient management of Medicaid applications, renewals, appeals, policy, procedures, training, and customer service statewide.
• Develops and implements administrative and operational plans to ensure compliance with complex state and federal regulations governing more than 30 Medicaid programs.
• Supervises senior managers and staff, setting performance goals, conducting evaluations, and making key personnel decisions including hiring, disciplinary actions, and grievance resolution.
• Directs program reviews and quality assurance efforts to monitor effectiveness, ensure program integrity, reduce error rates, and safeguard federal funding.
• Provides oversight of contracted services, including training, quality control, and Payment Error Rate Measurement (PERM) reviews, while reviewing expenditures and deliverables.
• Advises LDH leadership and collaborates with state and national partners on Medicaid/SCHIP policies, program changes, and best practices to improve efficiency and outcomes.
• Monitors and evaluates Medicaid eligibility systems, identifying deficiencies and coordinating improvements to ensure compliance with state and federal requirements.
• Represents LDH in high-level meetings and legislative committees, presenting policy positions, program impacts, and testimony on Medicaid eligibility and operations.

Location: Medical Vendor Administration / Region 2 / East Baton Rouge Parish

Appointment Type: Probationary appointment, Promotional appointment, Detail to Special Duty

Cost Center: 305-2010100

Position Number(s): 149485

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. 

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818Baton Rouge, LA 70821225-342-6477

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.