Eligibility Specialist I (Energy) at Forsyth County (NC), NC

About the Department

The Department of Social Services seeks a highly motivated and dependable professional to join our Team

Position Duties

The person in this position may be assigned to the Customer Care Center, Energy Programs Team, Call Center, or Non-Emergent Medical Transportation Teams. This position will provide information to the general public on the various benefit programs of the Forsyth County Department of Social Services.

This position requires the ability to work in a fast-paced, evolving environment and, at times, may require training in different locations. 

Minimum Qualifications

Graduation from high school or GED and two years of paraprofessional or clerical public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks; or graduation from high school or GED and one year of experience in an income maintenance program. A higher education level may be considered as a substitution for all or part of the experience requirement.

Individual must support the Forsyth County Guiding Principles of WeCare o Integrity, Awareness, Accountability, Respect and Excellence

Other Qualifications

Work includes using tact and courtesy in assisting citizens with questions or providing information regarding Food and Nutritional Services, Medicaid, Energy, and Child Care programs. Work is performed under general supervision following established procedures and guidelines and is evaluated by observation and program effectiveness.