Transit Program Manager at Loudoun County Government, VA

About the Department

The Loudoun County Department of General Services (DGS) plays a crucial role in the efficient operation of county government by providing essential services that ensure our community runs smoothly. Our team is dedicated to maintaining county facilities, managing capital projects, overseeing fleet services, handling waste management, providing safe, reliable transit services and supporting emergency functions. We strive to deliver high-quality, cost-effective solutions that benefit residents and employees alike. With a commitment to sustainability, innovation, and operational excellence, General Services fosters a dynamic and rewarding work environment for individuals looking to make a meaningful impact in local government.

Position Duties

Are you a dynamic leader with a passion for public transit? Loudoun County’s Transit Operations Division is seeking a highly skilled and detail-oriented Transit Program Manager to oversee the administration, compliance, and performance of Loudoun’s contracted transit operations and maintenance services.

Key Responsibilities:
• Contract & Operations Management – Oversee Loudoun County’s transit service contracts by monitoring the performance of Commuter Bus, Local Fixed-Route, Microtransit, and Paratransit services.
• Leadership & Team Development – Lead a dedicated team of county and contracted staff, providing mentorship and strategic direction.
• Performance & Data Analysis – Collaborate with the Transit Operations Administrator to utilize Key Performance Indicators (KPIs) in improving operational efficiency and enhancing customer satisfaction.
• Budget & Grants – Monitor expenses to keep transit operations within budget and oversee all transit reporting.
• Regulatory Compliance & Safety – Ensure contractor adherence to local, state, and federal regulations while fostering a strong safety culture.
• Community Engagement – Address service concerns and resolve disputes in a professional and friendly manner.

The successful candidate will ensure that all contractual agreements support the organization’s goals of delivering safe, reliable, and accessible transportation services to the community.

This position plays a critical role in contract development, vendor management, and program oversight, requiring strong organizational and communication skills.

What We Offer:
• Competitive hiring salary commensurate with experience.
• Comprehensive benefits package including health, dental, vision, and retirement plans.
• Opportunities for professional development and advancement.
• A collaborative and mission-driven work environment.
• This position is eligible for partial telework in accordance with County and Department policies.

Minimum Qualifications

Bachelor’s degree in Public Administration, Business Administration, Transportation Planning, or a related field; five (5) years of related work experience in planning, public transportation, or a related field including one (1) year of supervision; or equivalent combination of education and experience.

Other Qualifications

Valid driver's license and good driving record required (driving records may be reviewed annually for continued qualification). Employment is contingent upon successful completion of criminal, credit, and DMV record background checks.