IT Senior Project Manager at City of Frisco, TX

About the Department

Summary: Under general supervision of the Technology Strategy and Portfolio Manager, or designee, the IT Senior Project Manager will manage projects of critical priority and high risk for the City, working closely with executive sponsors, business owners and vendor representatives to ensure they are on time, on budget, in scope and to the required quality specifications.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

Position Duties

Essential Job Functions:

• Leads cross-functional teams to implement technology projects of critical priority and high risk. 
• Develops project plans, manages scope, documents risk, and communicates with stakeholders.
• Manages vendor relationships, including being the primary vendor contact, and organizes communication between internal staff and the vendor.
• Manages business and technical tasks, maintains work list, task owners, due dates, and any applicable notes.  Ensures tasks are completed on-time.
• Serves as integral part of technology procurement team including contributions towards business case development, requirements definition/review, vendor evaluation, return on investment calculations and final solution recommendation.
• Resolves project issues working independently with the business owner and vendor. 
• Supports and helps facilitate software implementation activities including change management, configuration, user acceptance testing and training, helping where necessary to meet the goal of a successful go live.
• Supports the Project Steering Committee process for project initiation, senior management review, resource allocation, prioritization, and reporting.  
• Communicates with all team members to ensure proper engagement in project and understanding of business impact. 
• Develops understanding of each department’s long-term plans and how it relates to the greater program management for the City and impact to future technology projects.
• Assists project owners with budget, training, procedures, and transition to support.
• Maintains comprehensive understanding of all existing city systems, know their capabilities and how they interact to identify additional department use, integration opportunities and cross-departmental impact of changes. 
• Provides work direction and/or supervises project staff such as team members, subordinates, contractors, vendors.
• Recommends PMO staff hires/terminations and participates in recruitment activities.
• Coaches and mentors staff on project management best practices.  
• Conceives ideas for PMO process improvement projects and leads approved initiatives to completion.

• Travel to off-site meetings, conferences, and training.
• Serves on technology and organizational teams to promote PMO interests and further City strategic goals.
• Performs other related duties as assigned.
• Regular and consistent attendance for the assigned work hours is essential.

Minimum Qualifications

Knowledge, Skills, and Abilities:

• Skill in effectively coordinating and prioritizing multiple projects.
• Demonstrates excellent planning skills and the use of project planning tools.
• Ability to work independently and correctly respond to competing priorities in a fast-paced environment while effectively communicating relevant information to manager.
• Ability to identify and document user requirements and translate them into functional and technical specifications.
• Ability to organize meeting content, facilitate and create meaningful follow up communication.
• Ability to effectively delegate tasks and negotiate deadlines with others who are not subordinates of this position.
• Ability to understand the impact of project tasks on the overall department workload and show appreciation of the competing needs in all IT divisions.
• Ability to create and deliver presentations on topics such as process changes, project status and impact analysis.
• Ability to communicate clearly and concisely, both verbally and in writing about technical subjects to non-technical users.
• Ability to listen effectively and use investigative skills to uncover information that may not be explicitly stated.
• Ability to build relationships and develop rapport with customers and City leadership.
• Willingness to be a team member with ability to be a team leader.
• Ability to maintain a broad knowledge of the Microsoft environment including SharePoint and Teams.

• Bachelor’s Degree in Business Administration, Computer Information Systems, or related field; and minimum seven (7) years’ work experience as a technical project manager or equivalent combination of education and experience that support the ability to perform the essential functions and/or skills of the job.
• Seven (7) years’ minimum work experience in Information Technology required.
• Preference given to individuals with experience in a municipal environment.
• Required to have PMP certification or obtain within first year of employment.
• Must pass a pre-employment drug screen, criminal background check, and MVR check.
• Must possess a valid State of Texas Driver’s License.

Other Qualifications

Environmental Factors and Conditions:

• Work is performed in an office environment.

• This work typically requires the following physical activities to be performed.  A complete description of the activities below is available upon request from Human Resources.
  • Feeling – perceiving attributes of objects by touch with skin, fingertips.
  • Fingering – picking, pinching, typing, working with fingers rather than hand.
  • Hearing 1 – perceiving sounds at normal speaking levels, receive information. 
  • Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning. 
  • Repetitive Motion – substantial movements of wrists, hands, fingers. 
  • Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely. 
  • Talking 1 – expressing ideas by spoken word.
  • Visual Acuity 1 – prepare, analyze data, transcribing, computer terminal, extensive reading.
  • Visual Acuity 2 – color, depth perception, field of vision.
  • Visual Acuity 3 – determine accuracy, neatness, observe facilities/structures.

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.