DME Clinical Support Specialist at Orthopaedic Associates of Muskegon

Description

Are you an Athletic Trainer looking for a rewarding career where you can apply your expertise to help patients move, heal, and regain function? If so, we are looking for someone just like you to join our DME team!

WHAT SETS OAM + i’move APART

On the DME team, we’re unique because we have the unique opportunity to fit our patients with their DME needs such as braces, splints, and mobility aides. The team works collaboratively with providers, therapists, and other healthcare staff. Join us and make a tangible difference in patients' lives!

OAM + i’move is committed to our employees' well-being, work-life balance, and career growth. We offer competitive pay, great PTO, a complete benefits package with several coverages at no cost to the employee, and a schedule with weekends usually on a voluntary basis and many paid holidays off. Joining our team means working alongside fellowship-trained orthopaedic physicians who are leaders in their field. After a year qualifying employees join our 401k plan to which OAM makes a 3% safe harbor and discretionary profit-sharing contribution. Our benefits offerings include: 4 Priority Health medical plans with HSA and FSA options, Delta Dental, VSP Vision, Pet, and Identity Theft insurance. Also offered at no cost to you: Short-Term and Long-Term Disability and Life Insurance.

ABOUT THE POSITION

OAM + i’move is seeking a Medical Equipment Fitting Specialist to join our DME team. This role is responsible for all aspects of durable medical equipment (DME) and providing excellent customer service in a fast-paced, ever- changing, and multitasking environment. This position interacts closely with patients and a multidisciplinary team in a highly organized and professional manner. Ensures an exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. 

ABOUT OAM + i’move

OAM + i’move is committed to providing quality health care to all patients compassionately, responsibly, and efficiently with uncompromising integrity. Everyone at OAM + i’move is committed to achieving service excellence through our standards of behavior: teamwork, courtesy, customer service, communication with mindfulness of etiquette, appearance/ environment, professionalism, confidentiality, and safety. We seek to reflect the diverse community we serve and be a welcoming, inclusive space for all.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Attend and participate in meetings with Supervisor on oversight of DME program.
• Attending DME product and fitting training as scheduled.
•  Present Medicare updates and new product Development as it pertains to DME Coordinator Assistant.
•  Obtains authorization, as required by insurance company, for all products. 
•  Uploads authorization into patient EMR to ensure appropriate record maintenance.
•  Follows up on all “pending” authorizations, and provides any additional information as requested, in a timely manner.
•  Maintains accurate, legal, and ethical documentation at all times.
•  Provides patients with basic information and instruction regarding DME products.
•  Assist the DME coordinator with inventory, brace fitting, EMR orders, charge entry, Medicare compliance.
•  Act as a resource for product to staff and physicians.
•  Customer relations and retail sales.
•  Check patients in and out as needed.
•  Becomes knowledgeable in all areas of DME billing and payment. This includes insurance updates, eligibility, cash and carry, and advanced beneficiary notice. Includes tracking new product procedures.
•  Performs other duties as assigned including a variety of clerical functions.

Requirements

•  Skills & Competencies: Proficiency in the comprehension and application of contemporary      bracing and Durable Medical Equipment (DME) products
•  Education & Experience: Graduate of accredited Athletic Training program with current Athletic Trainer licensure/certification (ATC)
•  Physical Requirements: Standing and Walking: Ability to stand and walk for extended periods (up to 6-8 hours per shift).