Resettlement Network Services Guide - Community workshop at Alight
Alight · Minneapolis, United States Of America · Onsite
- Professional
- Office in Minneapolis
Programs Minneapolis, Minnesota
Resettlement Network Services Guide, Community Workshops - U.S. Enterprise
August 2025
Location: Twin Cities (Minnesota); non-remote position (expected to work 80%-100% in office or at
community partner locations)
Role: Full-time, benefits eligible
40 hours/week, weekday/daytime hours, some evenings and weekends required
Reports to Program Manager
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Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.
When you Join Alight, you’ll find…
A team with deep experience in co-designing solutions that create new value around the world. We
know we need to always be better, and we believe in the power and abundance of everyday people,
everywhere, to change the world with us.
A culture of radical accountability to our customers –as we help build a meaningful life for and with the
displaced, we ask them what they want and then deliver on it.
An organization that refuses to settle for anything less than delivering human-worthy services.
If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and
doers, then read on!
Role Overview
The Community Workshops Guide delivers educational workshops for newly arrived families and
individuals, supporting their integration into community life. This role is responsible for recruiting
participants, planning, facilitating, and documenting workshops in collaboration with Alight and the
Resettlement Network Services Collaborative. The Guide will also refer participants to other U.S.
Enterprise programs when additional supports are needed, and ensure accessibility by hosting sessions
both at Alight and at community partner locations.
Key Responsibilities
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Participant Recruitment & Outreach
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Conduct outreach through community partners, flyers, social media, and direct
engagement at community events.
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Build and maintain relationships with resettlement agencies, schools, religious centers,
and community groups to increase workshop participation.
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Workshop Delivery
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Facilitate 3–5 workshops weekly on topics such as employment readiness, public transit,
financial literacy, healthcare, housing, education, and public safety.
Host regular workshops at Alight as well as rotating sessions at community partner sites
(e.g., libraries, community centers, faith organizations) to expand access.
Adapt curriculum to meet cultural, linguistic, and learning needs of participants.
Cross-Program Referral
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Identify participant needs beyond workshop topics.
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Refer individuals and families to other Alight U.S. Enterprise programs (e.g., family
resource connections, employment and career pathways) and other RNS service areas
(e.g. legal services) for ongoing support.
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Community Engagement & Representation
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Conduct listening and co-creation sessions to identify workshop topics and approaches.
Serve as an ambassador of Alight within the resettlement network services and partner
network.
Documentation & Reporting
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Enter workshop attendance, outputs and outcomes into MRIS and any internal case
management tracker.
Meet internal and grant reporting requirements.
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Iteration and Refinement through Internal Co-Creation
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Participate in and/or lead discussion and brainstorming sessions with the Alight U.S.
Enterprise team if and when you hit roadblocks to recruitment, participation, etc.
Illustrative Measurable Expectations
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Deliver a minimum of 12–15 workshops monthly.
Recruit at least 30 new participants quarterly through outreach efforts.
Maintain attendance of at least 6 participants per session on average.
Host at least 6 workshops per month at a community location.
Refer at least 15 participants per quarter to other U.S. Enterprise programs as appropriate.
Maintain and lead in MRIS case documentation for the workshops you lead, and enter case
notes no later than 48 hours after an activity.
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Submit 100% of reports within required timelines.
The Team
You will coordinate with every team member on the U.S. Enterprise.
We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds
and specifically encourage members of refugee, immigrant or other displaced communities to join us.
Building a shared organization takes time and intention. We will always be becoming Alight, which
means your work will evolve as well. For now, here’s how you could anticipate spending your time:
Find Others – It’s going to take all of us to provide a human-worthy experience to families seeking
refuge. You will work to bring in a variety of groups who believe in a shared value to achieve great
outcomes, all while staying true to ourselves and being guided by Ukrainians themselves.
Bravely Be Better – You understand and recognize the gaps in the current system and aren’t afraid to
serve the customers in a better way, no matter what it takes, while being a team player in a larger
resettlement effort.
Be Human Centered – You will work to keep Ukrainian families at the center of all that we do, and keep
yourself and the team accountable to the human-centeredness of our activities.
Do the Doable – The mountain can feel big, but you know success can come in small ways, and will lead
the team to have a “doing the doable” spirit.
Qualifications
These are “must-haves” when you join Alight:
Open heart and open mind. You start by listening. You believe another person’s truth and it changes
you. It unlocks your way of thinking in that moment, it opens your world.
Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is
constant, which means your curiosity to learn is matched with adaptability to evolve.
Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You
take responsibility for your part and know how to step back and give others the space to shine.
We’re also looking for the following qualifications and competencies:
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Bilingual (English + Somali, Oromo, Amharic, Spanish, Swahili, or other languages represented by
individuals new to Minnesota through humanitarian protection programs) highly preferred.
1–2 years of experience in community education, adult learning, outreach/recruitment, or
facilitation.
Strong organizational and communication skills.
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Ability to adapt content for diverse learning styles.
Proficient computer skills.
Commitment to human-centered and culturally responsive approaches.
You work well with a lot of freedom and do your best work in a culture that does the doable
with whatever resources we have.
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You are culturally agile and are invigorated by co-creating with multiple partners.
You have a founders’ spirit, embrace ambiguity, and are joyful to the people you serve and work
beside.
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You deliver your work generously and take ownership of everything that lands in your lap.
Applicants must be legally authorized to work in the United States
