Department Director Assistant at Pinellas County

Department Director Assistant

Location: 509 S. East Ave., Clearwater

Schedule: There may be opportunities for hybrid/remote work

This position is to report directly to the department director to function a their support in addition to support to the department.  This will work in the Construction & Property Management arm of Pinellas County.  Specifically working to support director to include Real Property division; Construction Services division and Facilities Operations division in the department. Performs advanced administrative work in the business support division that covers a broad combination of functions and assignments that may include supervision; supports highly technical operations in the day-to-day delivery of the department’s office and field production activities to include stakeholder contacts, work orders, scheduling, business analysis, and highly technical automated computer business systems support, risk management/safety support, emergency management support, training support, purchasing/travel support, personnel/human resources support, payroll support, administrative audit support, benefits support, or other assignments to departments and subunits. The incumbent takes the lead in planning, implementation and administration of identified functions or programs for compliance reasons or to ensure instructional consistency, process linkage, and alignment with the strategies and goals of the department including responsibility for directing, supervising, and evaluating other personnel, functions and activities when assigned; supervises the design and delivery of learning programs promoting professional growth and development at all levels within the department. 

What Would You Do?

• Evaluates processes within the various department’s offices and multiple locations; 
• Performs a wide range of tasks, duties and assignments to support highly technical operations in the day-to-day delivery of the department’s office and field production activities to include stakeholder contacts, work orders, scheduling, business analysis, and highly technical automated computer business systems support; 
• Ensures that best practices are followed in the department; 
• Identifies deficiencies in operations, business processes, and customer service that require amendment to operating policies and procedures; 
• Mentors, coaches, supervises and trains other employees in the work unit; 
• Tracks trends of customer needs, expectations and recurring problems, analyzes, develops and updates customer service processes, prepares flowcharts and makes recommendations for changes; 
• Researches and compiles reports; 
• Structures cross-departmental work groups; 
• Facilitates information sharing between departments for the collection, analysis, evaluation and presentation of data for the purpose of streamlining and closing gaps on work processes; 
• Acts as a liaison with municipalities, other departments and staff; 
• Coordinates and attends meetings; 
• Maintains department resources and supplies; 
• May conducts site visits as needed; 
• Performs other related job duties as assigned. 

What Do You Need To Have?

Education and Experience: 

Four (4) years of experience assessing, planning, developing, and conducting programs in the assigned programs or field of responsibility that includes one (1) year of experience as lead worker, trainer, or supervisor; or an Associate’s degree in business, public administration, finance, information technology, or a related field and two (2) years of experience as described above; or a Bachelor’s degree and six (6) months of experience in a related field as lead worker, trainer, or supervisor; or an equivalent combination of education, training and/or experience.   

• Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any. 

• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations. 

   

Knowledge, Skills and Abilities

• Knowledge of laws and rules governing procedures and legal requirements encountered in government office operations; 
• Knowledge of the principles and procedures of office management and supervision; 
• Knowledge of business English, spelling, arithmetic and bookkeeping standards; 
• Knowledge of County automation systems and the operation of commercial word processing, database and spreadsheet programs; 
• Knowledge of departmental organization and functions; 
• Knowledge of in-depth department processes/programs, personnel functions, practices, policies and procedures; 
• Knowledge of the effective use of alternative media presentation and format; 
• Knowledge of research techniques, methods, and procedures.  
• Skill in making formal, oral presentations to staff; 
• Skill in planning, developing, evaluating, and implementing policies and procedures.  
• Ability to perform independently and at an advanced level in the administration of office and field production activities to include stakeholder contacts, work orders, scheduling, business analysis and highly technical automated computer business systems support, risk management/safety programs support, emergency management support, training support, purchasing and travel support, personnel support, payroll support, administrative audits support, benefits support and other assignments to departments and subunits; 
• Ability to make decisions in accordance with laws, regulations, or policy and apply these to work problems; 
• Ability to develop effective office or field work procedures and clerical training programs; 
• Ability to communicate effectively in verbal, written, graphic and visual form; 
• Ability to independently analyze and solve problems and render effective advice or assistance. 

Our benefits rank among the top in the area!

• Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
• We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!

Want To Learn More?

Please review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.

Business Support Specialist 2, C22