- Junior
- Office in Phoenix
High School Diploma or GED Required
Experience
1 year work experience in customer service Required
Licenses and Certifications
Clinical OtherBCLS - Basic Life Support BLS Training Course C Upon Hire Required
Responsibilities:Job Summary
The Transport Dispatcher is the main point of contact for the Network Central Transport departments. Regulates and maintains the Transport board on EPIC for hospital and outbuilding areas. Determine and alter run prioritization depending on the urgency of the patient. Explains and teaches transport logic. Relays location and delay of transporters to departments. Ensures runs have been addressed in an efficient manner, relating to the current department standard and patient appointments. Ensure that all customer service standards and quality standards are met for communication with patients and staff. Serves as a liaison between Transport and hospital departments.
Essential Functions
- Operates a central computerized dispatching system (EPIC) following established protocols. Immediately reports issues to the associated hospital departments. Can bypass EPIC and assign specific runs. Follows established guidelines system monitoring, pre-assignment, and prioritization of transport runs. Receives transportation requests by EPIC and telephone. Monitors status of transportation routes, verifies locations, evaluates and codes delays.
- Maintains close communications with the Central Transport supervisors and manager. Immediately reports any concerns, breaches of protocol and/or access control issues appropriately.
- High School Diploma or GED - Required
- 1 year work experience in customer service - Required
- 1 year work experience in transport or dispatch - Preferred
- 2 years work experience in transport or dispatch and customer service - Preferred
- Clinical OtherBCLS - Basic Life Support BLS Training Course C Upon Hire - Required