Bowling Arcade Supervisor at Wildhorse Resort Casino

JOB SUMMARY

Responsible for assisting the manager in the day-to-day operations of the Bowling and Arcade areas, including supervision of staff, operational programs, policies, fiscal management, tournaments, leagues, etc.

ESSENTIAL JOB FUNCTIONS:

1. Ensures customer satisfaction through prompt, efficient, and friendly guest service.
2. Work in conjunction with the Bowling Manager.
3. Helps to develop, implement and administer the bowling/arcade policies and procedures.
4. Supervision of bowling/arcade staff including hiring, scheduling, leave approval, performance counseling, evaluation, training, operational orientation, and staff development.
5. Under the direction of the bowling manager, leads by example by developing a teamwork environment that supports the goals of the resort.
6. Promotes effective communication with leads, co-workers, and subordinates through regular staff meetings, co-worker/management/supervisor team meetings, and other forms of communication.
7. Facilitates training and conducts periodic re-training or cross-training as needed.
8. Reviews and monitors daily cleaning logs to ensure all items are complete. Conducts routine quality assurance reviews to ensure that all cleaning and sanitizing are done to standards.
9. Complies with regulatory laws, WRC Employee Handbook, Fiscal Management policies, department policies and procedures, safety codes, etc.
10. Organize league functions and events as needed.
11. Will help guide staff in problem-solving situations and resolve conflict with guests or staff quickly and efficiently.
12. Provides input regarding procedures and policies for specific operations as needed or directed by management.
13. Keeps Bowling Manager apprised of employee issues, operational concerns, and business needs.
14. At the direction of the Manager, will provide proper training and work on the development of staff and correct performance actions as necessary.
15. Maintains a working knowledge of WRC operations, programs, promotions, events, and services.
16. Participates and attends designated meetings, training, activities, etc., as directed.
17. Ensures that the operation of equipment, tools, and materials is handled safely.
18. Promotes a clean, safe, and healthy work environment for employees and guests, and promptly reports all concerns to the supervisor.
19. Will help oversee the maintenance of the arcade machines and bowling equipment to ensure proper operation.
20. Promotes internal guest service standards through courteous and respectful behavior.
21. Represents Family Entertainment Center and WRC operations and interests, in a professional, proactive manner at all times.
22. Promotes internal guest service standards through data received from sales, InfoSearch Customer Comment Cards, etc.
23. Responds to guest concerns, received from Manager, in a timely and respectful manner via email, letter, phone, and InfoSearch.
24. Other duties as assigned.

MINIMUM QUALIFICATIONS:

1. Three (3) years of supervisory or lead experience.
2. High School Diploma or GED or ten years of experience.
3. POS experience.
4. Excellent interpersonal, guest service, leadership, communication, analytical, decision-making, and problem-solving skills are required.
5. Computer skills in Word and Excel preferred.
6. Stand and/or walk for long periods; works in a noisy environment; perform repetitive motions with arms, elbows, wrists, hands, and fingers; bend, lift, and maneuver 50 lbs.; and have good visual and auditory acuity to respond.
7. Excellent personal appearance and grooming.
8. Requires a criminal history background check.
9. Must be at least 21 years of age.

PREFERRED QUALIFICATIONS:

1. Experience with bowling leagues & tournaments.
2. Familiar with the Brunswick operating system.
3. Experience with pinsetter mechanical operations.
4. Experience operating an Arcade/Redemption Center.