General Manager, Global Flagship, Flatiron, NY (New York, NY, US, 10003) at Nestlé Nespresso USA

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.  

Join Nestle Nespresso as the General Manager of our one of a kind, Global Flagship opening in the heart of Flatiron, NY this December! You will be a results driven professional with an enthusiastic and inspiring leadership style. You will lead our brand new boutique where you will have a pivotal role in optimizing people, sales, service, and operations through creating monthly business & development plans that will drive results and elevate business. You are responsible for the internal and external customer experience that embodies and fosters all aspects of the Nespresso culture and brand values.

WHAT WE OFFER:

Nespresso offers Retail employees performance-based incentives and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with Company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position)

The approximate pay range for this position is $120,000 - $130,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

WHAT YOU’LL BE DOING:

• Flagship leadership - Develop and execute monthly business and people plans in tandem with store members to drive sales, enhance service and hospitality, optimize staffing and retention, and foster engagement. Ensure smooth operations while cultivating a growth mindset while upskilling others to support business improvement.
• Performance Management: Recruit, hire and develop people to drive a culture of high performance and engagement. Recognize and reward excellence while addressing any performance issues promptly. Create personalized development plans and provide ongoing feedback and coaching to help your team thrive.
• Training and Development:  Lead and inspire others to learn and grow through coaching and mentoring. Lead training initiatives to ensure your team has the knowledge and skills needed to deliver an exceptional customer experience. From product knowledge to selling techniques and operational standards, you will be instrumental in building their capabilities and shaping their success.
• Team Engagement: Uphold the Nespresso culture and values, fostering an engaged and motivated team. Through effective communication and regular touchpoints, such as weekly meetings and one-on-one sessions, you will create a supportive and collaborative environment.
• Sales and Service Excellence: Drive team performance by setting clear targets and providing guidance to Store Manager, Assistant Store Managers, and Team Leaders. Monitor and evaluate performance regularly, implementing strategies for continuous improvement.
• Excellence in Operational Execution: Ensure adherence to standard operating procedures and manage inventory efficiently. Collaborate with the District Manager to control labor costs and expenses effectively. Support teams with troubleshooting tech issues for smooth operations.
• Safety and Quality: Promote a safety-conscious culture and adhering to Nestle's Safety, Health, and Environmental policies and procedures.

WHAT YOU’LL BRING:         

• Minimum 5 years of extensive professional experience in retail required.
• Minimum 3 years supervisory experience in people management of various levels (including other people managers), motivation & development of direct reports required.
• Proven record of creating and implementing business and people plans.
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands.
• High School or GED, required.
• You are available to work open and closing shifts, weekends, and holidays.
• Able to travel as required.

It is our business imperative to remain a very inclusive workplace.
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
 
Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.
 
This position is not eligible for Visa Sponsorship.
 
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 368435