Operations Manager - Training & Production Execution at 1-800-FLOWERS.COM, INC

Position Summary:

We are seeking a highly driven Operations Manager to lead frontline team development, training programs, and day-to-day execution in a fast-paced production environment with an emphasis on continuous improvement, project completion and project management. This role closely mirrors that of a fast food training manager—focused on standardized processes, hands-on training, quick turnarounds, and consistent output quality. The ideal candidate thrives in high-volume operations and is passionate about coaching and developing teams for performance, safety, and efficiency.

Key Responsibilities:

Training & Onboarding

• Develop and execute hands-on training programs for production line operators, team leads, and shift supervisors.
• Lead onboarding for new hires, including equipment training, safety protocols, quality standards, and SOPs.
• Evaluate training effectiveness and adapt content for clarity, efficiency, and results.

Daily Operations Management

• Oversee daily workflow and shift execution to meet production targets, quality standards, and safety requirements.
• Actively support floor operations during peak periods, coaching teams in real-time for process adherence.
• Serve as the go-to resource for troubleshooting and escalation during shift activities.

Performance Coaching & Accountability

• Implement performance management strategies, including metrics tracking, coaching sessions, and skill assessments.
• Partner with HR and local management to identify high-potential team members and build internal training paths.
• Drive a culture of ownership, continuous learning, process improvement and visual metrics.

Standardization & Process Control

• Maintain consistency across shifts by enforcing documented procedures, checklists, and job aids.
• Ensure compliance with company, OSHA, and quality control regulations.
• Support new equipment rollouts or line changes with job-specific training plans.

Cross-Functional Collaboration

• Collaborate with Maintenance, Quality, and HR teams to support operational readiness and workforce planning.
• Assist in investigations or root cause analysis following production incidents or deviations.