Massage Therapist - FT at Bear Creek Mountain Resort

WHAT WE ARE LOOKING FOR:

The ideal Massage Therapist for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of The Spa team, contributing to the guest experience by providing professional massages for scheduled appointments and bridal parties.

WHAT WE EXPECT FROM YOU:

• Provide consistent professional body treatments in accordance with spa protocols and accepted certification practices
• Properly care for equipment and use proper amounts of product to assist with cost controls
• Do end of shift inventory on cart and restock all necessary products, notify management of low stock levels
• Have complete knowledge and understanding of all services and products while educating and training guests in these areas
• Actively promote home care programs, meeting minimum retail sales goals
• Uphold the standards of sanitation and sterilization as directed by law and the Spa's policies and procedures.
• Perform prep work and properly clean and restock room as required
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
• Provide accurate, appropriate and immediate responses to all requests or questions from guests in a professional and courteous manner, ensuring complete guest satisfaction
• Perform services within the appropriate time allotted for the service
• Assist in all areas of spa operation as requested by management

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures