Volunteer at Area Agency on Aging at Pikes Peak Area Council of Governments

Description

Title: Information & Assistance Volunteer (Front Desk/Phone Line) — Area Agency on Aging

Location: 14 S Chestnut St, Colorado Springs, CO 80905 (on-site at our office) 

Type: Unpaid volunteer | Flexible schedule

Why this Matters 

Help Older Adults in the Pikes Peak region get connected to the right resources—fast. As an Information & Assistance Volunteer, you’ll be a friendly, professional first point of contact on our phone line and provide light office support that keeps our team running smoothly.

What you’ll do

· Answer and triage incoming calls; listen, identify needs, and share appropriate community resources

· Route calls to the correct in-office staff and take clear messages when needed

· Provide light administrative support (data entry, printing, scanning, filing)

· Log basic call details and outcomes to support quality service

· Keep resource lists current (with staff guidance) and flag new events/programs we learn about

Schedule

· We’ll work around your availability (weekday shifts; set a regular time or rotate)

· Ideal for someone who likes a consistent, office-style rhythm (4 hour minimum with additional hours available)

· Start date: ASAP after orientation

Training & support

· Orientation to our phone system, privacy practices, and resource directory

· Ongoing support from Information & Assistance staff—work independently with a team at your back

· All materials provided

What you’ll bring

· Warm phone manner, reliability, and comfort using a computer for lookups and note-taking

· Ability to handle confidential information with care

· Bonus: prior office/administrative experience, social services interest, or bilingual skills

Who this is great for

· Encore/retired volunteers who want a meaningful, office-based schedule without heavy lifting

· Students/early-career volunteers seeking real administrative experience or practicum/credit hours* *We can document volunteer hours; check with your program about requirements.

 Benefits to you

· Flexible schedule with plenty of ways to help

· Learn the local network of agencies serving Older Adults

· Hear about community events, programs, and classes we’re invited to and informed about

· Insight into Boards, Commissions, and Advisory Councils that shape policy across our region

· “A good work ethic never retires.”

Equal Opportunity 

We welcome volunteers of all backgrounds and abilities and provide reasonable accommodations. We do not discriminate based on any protected status. 

Requirements

· Age 18+ preferred; background check required

· Basic computer skills; comfortable on the phone

· Commitment to respectful, inclusive service for all Older Adults