Program Administrator at O.C. Tanner

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of tools and services designed to enhance employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create and deliver the tech, tools, services, and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.

Hybrid work schedule: Monday thru Wednesday at office, remote option Thursday and Friday.

Here is where we need you most:

The Program Administrator is part of O.C. Tanner's Client Success Department.
In this position you are responsible for ensuring that our programs are configured and maintained to meet the needs of our clients.

Essential Duties and Responsibilities

• Gain full understanding of O.C. Tanner technology to maintain and support configuration and updates to anniversaries program catalog merchandise and pricing.
• Demonstrate the ability to maintain focus and work effectively amidst multiple and competing demands.
• Effective at communicating and collaborating with internal teams via Zoom, email, phone, and face-to-face interactions to build trust and confidence. Engaging in active listening, taking ownership, and work with dignity and respect.

• Question requests that appear to conflict with processes or company business rules.
• Interpret requests to ensure clear understanding of expected outcomes and communicate with internal teams as needed to gain clarifications.
• Provide clear updates regarding status, delays, and completion of requests to ensure a positive client experience.
• Pay attention to detail to deliver accurate and high-quality outputs with 100% pricing accuracy.