Relationship Manager at Seattle Bank

Description

Who We Are

Seattle Bank is a locally owned, digitally driven financial institution that provides personal, business and partner banking services. Our experienced team and open API, cloud-based core technology platform, deliver a boutique bank experience for clients with interwoven personal and business financial needs. Our highly configurable and scalable tech stack also supports partner banking that enables companies to embed banking transactions into their customer online experience. Seattle Bank is a wholly owned subsidiary of Seattle Bancshares, Inc., a privately held bank holding company, and the creator of CD Valet, a digital marketplace for Certificates of Deposit.   

Position Summary

Seattle Bank’s Relationship Manager (RM) position is responsible for managing and growing a portfolio of private and commercial banking clients by taking a holistic view of the borrowers’ profile and delivering tailored financial solutions. The RM will manage existing and new relationships - collaborating closely with our business development leaders on new opportunities, running with clients and partner referrals, and developing their own referral network.  

This role involves building strong relationships with clients, understanding their financial needs, structuring credit requests, and driving documentation and negotiations. The position will work closely and collaboratively with other Relationship Managers, Credit Administration, and others to deliver a personalized experience.   

This position is based in our downtown Seattle office and requires full-time, in-person work.   

Essential Duties

Client Relationship Management 

• Develop and maintain strong relationships with existing and prospective clients, by serving as the primary point of contact and ensuring high levels of service and satisfaction.  
• Take care of clients by responding quickly, clarifying expectations in advance, confirming objectives have been met, and following up to ensure resolution and retention.  

Credit and Lending Solutions  

• Structure, negotiate, and present proposals that identify, quantify, and mitigate key risks and provide appropriate analyses and support for recommendations.  
• Analyze financial statements, credit reports, and other relevant data to assess creditworthiness.  

Business Development  

• Identify and pursue new business opportunities within the commercial sector. 
• Attend networking events, industry conferences, and community engagements to promote the bank’s services. 
• Portfolio Management 
• Monitor loan performance and proactively manage risk within the portfolio. 
• Ensure compliance with internal policies and regulatory requirements. 

Cross-functional Collaboration  

• Collaborate with credit analysts to ensure timely and accurate processing, and operations and treasury teams to deliver comprehensive, personalized solutions.  
• Communicate and work effectively with internal stakeholders to achieve common goals and shared success.  

Requirements

• Bachelor’s degree or equivalent experience. Higher education is preferred.  
• 5+ years’ experience in private or commercial banking, or wealth management. 3+ years’ experience as relationship or portfolio manager. 
• Understanding of credit analysis, loan structuring, and financial products and services. Experience with commercial credit underwriting, including term, revolving and transactional credits. Familiarity with real estate and other secured financing.   
• Strong work ethic and sense of urgency. Motivated by high goals and driven to solve problems to get deals done.  
• Strong written and verbal communication skills. Able to effectively present information and respond to questions from customers, internal stakeholders, and others.   
• Demonstrated ability to work independently and as a team player. Motivated to achieve individual and shared goals.  
• High energy but cool under pressure, with a strong point of view and low ego.  
• Able to manage multiple clients, tasks and projects effectively. Well organized, and attentive to details and deadlines. 
• Proficient with PowerPoint and Excel, and able to quickly learn other relevant business systems.  

Seattle Bank Benefits

We’re committed to delivering our promise of peace of mind to our clients and fostering a collaborative, inclusive and supportive workplace for our team members. Our comprehensive benefits program for eligible employees includes:  

• Medical/Vision, and Dental insurance  
• Life Insurance, Long Term Disability, Voluntary Life  
• 401K with Bank contribution, Stock Award, and Incentive Opportunity   
• Paid Time Off: 
• Vacation – 3 Weeks 
• Sick Time – 1 hour per 40 hours worked 
• Holidays – 10 days 
• Transportation and fitness benefits 
• And fun, extra perks such as company social events, paid volunteer hours, quarterly incentive awards, and professional development opportunities.