Director of Professional Services at Soft Computer
Soft Computer · Clearwater, United States Of America · Hybrid
- Senior
- Office in Clearwater
POSITION SUMMARY:
The Director of Professional Services will lead and direct three service groups: Implementation Services, Consulting Services (formerly Professional Services), and Training Services. The Duties and responsibilities include, but are not limited to:
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DUTIES AND RESPONSIBILITIES:
- Manage the Professional Services practice according to an agreed-upon set of metrics and contribute to its vision for future growth.
- Own the overall portfolio of project delivery and software implementations.
- Ensure that projects and deliverables are completed on time and within budget, and at a high level of client satisfaction.
- Establish monthly, quarterly, and annual revenue forecasts by working with the executive team, and then take ownership of delivering on the goals.
- Report on staffing, utilization, project health, and financial performance for Senior Leadership
- Own and manage project staffing and resourcing.
- Ensure staff possess the resources, training, tools, and information necessary to execute on-time implementation projects that fulfill SCC Quality Systems Requirements.
- Be an escalation point for clients and work closely with the implementation teams on technical matters as needed.
- Provide guidance, feedback, coaching, and mentorship to the team.
- Communicate priorities, challenges, and results to the team and executive leadership.
- Collaborate with the R&D team to build technology to drive automation and product enhancements.
- Collaborate with multiple teams across SCC, such as R&D and Sales, to ensure resources are aligned with both short-term and long-term demand.
Experience and Skills Required:
Education Required:
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Travel Required:
Yes (Up to 35%)
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Physical Demands:
Reasonable accommodation may be provided to assist individuals with disabilities in performing essential job functions. The employee regularly communicates verbally and frequently sits, stands, and walks. Required vision abilities include close, distance, peripheral, and focus adjustment. Moderate keyboard use is necessary, and some lifting (up to 20 pounds) may be required. A valid US driver’s license and a passport for international travel are essential.
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Work Environment:
Reasonable accommodation may be made to enable individuals with disabilities to fulfill these essential functions. The noise level in the workplace is generally moderate. Environmental conditions vary but are usually acceptable regarding temperature, ventilation, and lighting. When participating in travel-related activities related to this position, the employee may occasionally encounter variable weather conditions. While engaged in travel-related activities in a hospital or healthcare setting, the employee may be indirectly or directly exposed to OSHA category I materials, including blood, body fluids, and/or tissue, as well as potentially hazardous chemicals. In these environments, the employee must comply with all established hospital safety policies regarding safety protocols.
