IT Support Specialist I/II/III at Yurok Tribe (CA), CA

About the Department

POSITION SUMMARY:
Under the supervision of the Systems Administrator (IS Manager), maintains, troubleshoots, and upgrades computer hardware, software, personal computer networks, peripheral equipment and electronic mailing and filing systems. Assesses user training needs and trains users in effective use of applications. Makes recommendation regarding hardware and software acquisitions; prepares documentation and provides user assistance to staff. Acts as a technical leader and informational resource for IS Department staff.

Position Duties

DUTIES AND RESPONSIBILITIES:
1. Installs, configures, and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
2. Installs, assembles, and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware; pulls cables and rewires or directs the requiring of cables as required for new installations and office reconfiguration.
3. Troubleshoot problems with computer systems include troubleshooting hardware and software, e-mail, network, and peripheral equipment.
4. Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
5. Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
6. Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets, and database management; provides instruction or written documentation where required.
7. Assist with the planning, design, research, and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
8. Work that involves technical planning, design, development, testing, implementation, and management of Internet, intranet, and extranet activities, including systems/applications development and technical management of web sites.
9. May represent the Yurok Tribe or the Information services Department at meetings or conferences.
10. Help to ensure confidentiality, integrity, and availability of systems, networks, and data.
11. Performs other related duties as assigned.

Minimum Qualifications

EDUCATION/EXPERIENCE:
1. G7: Highschool diploma or GED with five years specified experience.
2. G8: Bachelor’s degree in related field with one year job specified experience.
3. G9: Bachelor's degree in related field with two years’ job specified experience.
4. Employee must be willing to acquire any special certifications or attend any training that is determined
to be relevant or becomes required of the position in the future.
5. Candidates with equivalent combinations of education, training and experience will be considered.

MINIMUM QUALIFICATIONS:
1. Must have excellent computer skills that include:
a. Installing, configuring, and upgrading operating systems and software, using primarily standard
financial, business, and administrative application practices.
b. Installing, configuring, assembling, and repairing computers, monitors, network infrastructure
and peripherals such as printers and related hardware.
c. Troubleshooting and solving hardware and software problems.
d. Instructing users on new or upgraded computer applications and hardware.
2. Using initiative and independent judgment within established guidelines and procedures.
3. Ability to organize your own work, setting priorities and meeting critical time deadlines.
4. Ability to communicate effectively with co-workers, superiors, the general public, representatives of
public and private organizations and others sufficient to exchange or convey information.
5. The ability to explain technical concepts and procedures to non-technical users.
6. Must have knowledge of computer hardware, software, and peripherals such as central processing
units, servers, monitors, cables, network systems, printers, plotters, and modems.
7. Knowledge of procedures for installing, configuring, upgrading, troubleshooting, and repairing
applicable software, hardware, and peripherals.
8. Recognition that in order to serve Yurok People one must know as much as possible about Yurok history,
culture and values.

SUPERVISORY RESPONSIBILITIES:
This position does not have supervisory responsibilities.

Other Qualifications

CONDITIONS OF EMPLOYMENT:

1. All applicants are subject to the Tribe’s Drug and Alcohol Policy including pre-employmentscreening.
2. All applicants will acknowledge and follow all Yurok Tribe personnel and other policies andprocedures.
3. The Yurok Tribe is an equal opportunity employer who exercises Indian preference; Indian Reorganization Act of 1934 (Title 25, USC, Section472).
4. Valid state issued driver’s license and/or the ability to obtain a California driver’s license. Must be insurable on the Tribe’s insurance policy.
5. Must pass a background investigation and fingerprint clearance.
6. Position could require travel and occasional work outside of regular work schedule.

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