Medical Assistant- Warren at Mainline Health Systems, Inc.

Medical Assistant (MA)- Warren

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JOB: Full Time                                         Reports To: RN Clinic Manager

FLSA Status:  Non-Exempt Position                             Amount of Travel Required: Minimum                                         

OSHA: High Risk Position Positions Supervised: None

ADA: Negotiable Position    

Work Schedule: 

8 a.m. to 5:30 p.m., Monday-Thursday.

8 a.m. to 12:00Pm on Friday.  However, additional hours may be required to complete duties.

POSITION SUMMARY

The MA works as part of the care team and assists the Physicians and Advanced Nurse Practitioners in the provision of primary health care.  The MA is involved in continuous Quality Improvement practices and measures as set by Mainline Health Systems, Inc. and in which the practice focus is based on a Patient Centered Medical Home model of care.

Specific Duties and Responsibilities:

A. Patient Relations

1. Receives patients.
2. Prepares and maintains medical records.
3. Performs basic secretarial skills and competent with computer.
4. Help train new staff.
5. Handles telephone encounters, written correspondence, and voice messages per policy.
6. Serves as liaison between providers and other individuals.
7. Prepares patients for procedures and assists providers with examinations and treatments.
8. Infection Control (Ex. Change sharp containers, cleaning of rooms and equipment per policy and maintain nail length less than 1/8 inch).
9. Collecting and labeling specimen.
10. Address messages and medication refills to the providers. 
11. Follow standing orders to initiate routine and preventative screenings. 
12. Participate in monthly clinical staff meeting and quality improvement practices.
13. Participate in daily team huddles and communicate concerns or necessary information to the care team.
14. Completion of continual job training processes set forth by MHSI.
15. Send normal lab and diagnostic letters.
16. Answers and routes calls for providers from patients and family members, pharmacies 
17. Document patient information in EMR based on Patient Care: General Procedures guidelines.
18. Attends outreach activities 
19. Complete referral orders
20. Communicate with supervisor if any barriers prevent the completion of job duties.
21. Respond to constructive criticism in an effort to become more proficient with job duties.
22. Identify strengths and weaknesses in own work to improve work performance and remains aware of goals set annually and works toward accomplishing those goals.
23. Medical Proficiency
24. Maintain up to date TB skin test, and BLS.
25. Correctly perform job related skills as identified during onboarding, orientation, and trainings; to include, but not limited to: vital signs, documentation, collection of laboratory specimens. 
26. Maintain inventory of supplies to ensure timely removal/disposal of expired products.
27. Ability to complete prior authorization and extension of benefits.
28. Any other duties assigned.

2. Performance Improvement Activities

1. Notifies supervisor of unusual occurrences and adheres to policy regarding incident forms and /or patient complaints.
2. Ensures compliance with HIPAA, OSHA & other regulatory agencies.
3. Is involved in continuous Quality Improvement standards.

3. Safety/Infection Control Activities

1. Frequent exposure to noise, distractions, and interruptions.
2. May be exposed to hostile, verbally abusive, and emotional clients/employees.
3. Subject to conditions that affect the respiratory system or the skin such as fumes, odors, dusts, mists, and gases.

4. Corporate Compliance

1. Employee is encouraged to support and cooperate with the Mainline Health Systems, Inc. Corporate Compliance policy.
2. Employee is required to report any mismanagement to the Corporate Compliance officer.
3. Employee is encouraged by Senior Management to follow the MHSI Corporate Compliance program.

Reporting Relationships

The MA reports to and is directly supervised by the RN Clinic Manager who reports to the Director of Operations. 

Evaluation

The evaluation of work performance will be on going and will be carried out by the Clinic Manager.  The evaluation will include specific duties and responsibilities of the position, plus employee attitudes, general working behavior and willingness to do extra work or assistance.  Formal evaluation will be done annually but may be initiated at other times by the RN Clinic Manager who may consult with Director of Operations and/or Chief Operating Officer.

PHYSICAL DEMANDS 

Other Physical Requirements 

Vision (Near, Color) 

Sense of Sound (telephone and verbal conversations) 

Sense of Touch 

Qualifications

• High School Diploma
• Must have current BLS FOR Healthcare Providers.
• Must be able to lift 50 pounds and to stand for long periods of time.
• Must be able to read and write English. 
• Must have the ability to relate with warmth and effectiveness to the patients and to the providers of the Community Health Center.
• The ability to work in a constant state of alertness and in a safe manner.
• CMA certification preferred.

Work Environment:

An office environment in a controlled atmosphere building. This is an OSHA high–risk position.

STATUS:

This is a FLSA Non-Exempt position.

This is an OSHA low risk position.

This is an ADA negotiable position.

This is a safety sensitive position. ( Arkansas Act 593 of 2017)

DISCLAIMER:

The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice.  This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly and without reservation.