Technical Support Representative I (Remote) at HME

As an independent subsidiary of HME, CE provides repairs for all brands of drive thru equipment, nationwide. We also sell and install equipment and accessories for all brands of that equipment. CE’s culture is employee-focused, with the expectation that every team member takes ownership of making our workplace a better place, including the application of lean practices to continuously improve everything we do. At CE you will have the opportunity to learn and grow while developing our future products. Come join our team!

CE is currently looking for a  Technical Support Representative, 100% remote, for our call center. The Call Center is open Monday through Friday from 5 AM to 7PM and Saturday through Sunday from 7 AM to 3:30 PM/PST. Candidates must be willing to work a flexible 40-hour work week and reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not provided for this role.

What you will do in the position:

• Answer incoming calls from customers and installers
• Provide operation, troubleshooting, maintenance, and installation support
• Promote and maintain positive customer relations
• Provide troubleshooting and repair support to installers and customers over the telephone
• Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
• Administer service programs to effectively correct service issues
• Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
• Prepare and maintains daily logs and records
• Identify and makes recommendations for product improvement
• Training will be provided

What you will need to succeed in this position:

• Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
• Excellent verbal and written communication
• Proven excellent attendance history in your previous employment
• Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
• Must have flexibility with shifts, including weekend coverage

Pay Rate is $17.00/hr to $21.01/hr. and this is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. At HME you will have the opportunity to learn and grow while developing our future products. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job. The employee must regularly lift and move up to 10 pounds.