Hospitality Cashier at North Star Mohican Casino Resort

Position: FLEX 2nd Shift Hospitality Cashier

Salary: $16.00/Hourly, plus shift and weekend differential, if applicable

Location: Resort Division

Reports to: Hospitality Director

Possible Gaming License Requirement: A gaming license is required in this role if the employee reaches a salary threshold of $50,000/year.

 Summary: The Hospitality Cashier welcomes guests to the gift shop in a friendly, courteous manner; working to achieve a maximum level of guest service and satisfaction.  As the Hospitality Cashier, you will greet guests positively, treating each person as an individual, and in a professional manner.

 Responsibilities

• Must attend all training provided by the North Star Mohican Casino Resort.
• Must adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Food & Beverage Department.
• Must participate in an employee random drug testing program.
• Must be able to work with a variety of people with diverse personalities.
• Must attend all meetings, as assigned.
• Must wear the approved departmental uniform.
• Must be reliable and prompt when reporting to work.
• Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to: Employment Manual, gaming
• Ordinance, State Gaming Compact, Minimum Internal Controls, Department Procedures, memos, and other communication from supervisory or regulatory personnel.
• Provide prompt, efficient, and courteous service to guests.
• Perform all functions of the cash register, including acceptance of payment for retail sales, in the form of cash, credit card, checks, purchase orders, etc.
• Become familiar with all gift shop items and inventory and aid and information to guests.
• Responsible for stocking, cleaning, dusting, folding clothing, maintaining shelves, rotating cigarettes, etc.
• Answer telephone calls appropriately according to procedures.
• Process monetary transactions with guests.  Adhere to all revenue handling policies and procedures.
• Maintain and verify cash drawers daily; keep cash drawers supplied with sufficient monies.
• Communicate relevant information to the following shift.
• Maintain a safe and clean environment for guests and fellow associates.
• Keep the work area neat, clean, and stocked with needed supplies.
• Report any guest complaints or concerns to the immediate supervisor for resolution.
• Be knowledgeable of the facility, as location of restrooms and telephones, hours of operations, etc. and be able to efficiently handle guest inquiries.
• Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
• Perform as a team member and assist fellow associates to ensure smooth operation.
• Prioritize and handle multiple tasks simultaneously.
• This position will be required to aid in other venues of the hospitality division.
• Complete other duties as assigned.

 Qualifications & Education

• High School Diploma or GED required. 
•  Demonstrated courtesy and friendliness. 
• Strong communication skills and ability to interact effectively with customers and colleagues. 
• Minimum of six (6) months of customer service experience preferred. 
• Previous cash handling experience preferred. 
• Experience in gift shop operations, hospitality or retail preferred. 
• Basic math skills including addition and subtraction. 
• Ability to remain calm and professional in a fast-paced environment. 
• Mobility throughout the shift, including maneuvering through crowded areas. 
• Willingness to submit to background checks and pre-employment screenings. 
• Flexibility to work all shifts, weekends, and holidays. 
• Positive attitude and commitment to teamwork. 
• Willingness to engage in self-development and adapt to change. Must be at least 18 years of age. 

 Work Conditions

• Constant hand movements and use of finger dexterity. 

• Walking, standing, kneeling, crouching, crawling, and bending. 

• Occasional pushing/pulling, lifting, and/or moving up to thirty (30) pounds. 

• Specific vision abilities including close vision, distance vision, color vision, peripheral vision, and depth perception. 

• Reading and writing as needed. 

• Work is generally performed in a casino setting with a higher noise level and prevalent cigarette smoke. 

• Nonsmoking work environment with varied noise levels and dust-free conditions. 

 How to Apply: Application can be submitted by clicking on the APPLY button above.

 Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.

 Note: This job description is not exhaustive and may be subject to change based on organizational needs.