Guest Service Agent at Garden City Hotel

The Garden City Hotel is a luxurious, independent hotel that has established a reputation as Long Island’s leading hotel since 1974. With 125 years’ worth of history it continues the tradition of elegance, sophistication, and superior service over time. Its mission is to innovate, elevate and dominate the hospitality industry. We believe in treating each other with respect and dignity, honoring the commitments of ourselves and our team, living up to the reputation and delivering uniquely warm and genuine service from greeting to farewell to every guest, every day.  The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests we have a portfolio of elegant facilities. 

Our property also boasts Red Salt Room, King Bar, The Rose Room Underground Lounge and The Patio Bar, all inspired by Chef David Burke. Located in the heart of Garden City, the Hotel is a stone’s throw away from Manhattan, only 15 miles by car or 45 minutes by Long Island Railroad.

Our team is looking for Hospitality Professional to help us revitalize and reinforce the standards that historically makes us one of the best in the business. The Garden City Hotel seeks out individuals with similar values of enthusiasm, integrity, dedication, reliability, loyalty, honesty, good judgement and cooperation.

We currently have a career opportunity available for an experienced Hotel Front Desk Agent.

Responsibilities include, but are not limited to:

• Check-in/check-out hotel guests courteously and efficiently
• Process all payments according to established hotel requirements
• Provide local information and assistance to all guests and visitors with travel needs
• Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
• Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX.
• Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.

Requirements:

• This position requires flexibility with scheduling including weekends (Saturday and Sunday) and holidays
• Must be able to handle large volume of check-ins and check-outs on a daily basis
• Cash handling experience is a must
• Excellent customer service, communication and computer skills are required
• Hotel experience or luxury retail is required
• This position requires standing for entire 8 hour shift.
• Experience with OPERA/Micros/Fidelio/OnQ or other PMS systems required

Benefits (for Full Time employees):

• Group Health Insurance Plans (Medical, Dental, Vision)
• Life Insurance, Voluntary AND Company Paid
• Aflac Supplemental Short Term Disability, Accident Advantage and Cancer Care Plans
• Long Term Disability
• 401k Retirement Savings Plan
• Paid Vacation Days and Paid PTO Days

EOE/M/F/D/V

www.gardencityhotel.com

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Front Desk: 1 year (Required)
• Hospitality: 1 year (Required)

Work Location: In person

Pay: $22.00 per hour