Student Office Assistant (Towson University) at Capstone On-Campus Management (COCM)

Job Title: Student Office Assistant 

Reports to: Assistant Director of Operations, Administration, and Facilities Director 

Location: Millennium Hall, Harris Hall & Tubman House 

Compensation: $15.00 per hour. Position not eligible for benefits

FLSA Status: Student Non-Exempt 

Positions Available: Multiple

Summary

A Student Assistant is responsible for assisting with the day-to-day office and preventative maintenance tasks in the communities. At 20hrs per week, the Student Assistants will greet visitors, answer, and directs telephone calls, assist in monitoring access to the buildings and perform other clerical and maintenance tasks.  

Essential Duties and Responsibilities:  

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Receives payments and issues receipts.
• Troubleshooting and answering incoming telephone calls, determining the purpose of calls, and forwarding calls to appropriate personnel or departments. 
• Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
• Assists with all advertising/marketing events to ensure 100% occupancy.
• Operates computer terminals to input and retrieve data.
• Assists in maintaining resident files for accuracy and accountability.
• Assists with leasing/marketing of apartments/rooms by providing information to prospective families.
• Assists with clerical duties as needed, such as filing, photocopying, and scanning documents.
• Maintain confidentiality in all COCM/TU matters concerning students and staff alike.
• Assists with distributing items to apartments. 
• Enforcing policies/ procedures of the residence halls and the university (including campus, state, and federal regulations). 
• Assist with basic facility responsibilities such as building walkthroughs, notating damages, and submitting work orders. 
• Other duties as assigned.

Qualifications:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• High school diploma. 
• Current student at Towson University. 
• Ability to lift to 35lbs and navigate up and down stairs. 
• Demonstrate proficiency in verbal communication. 
• Possess strong customer service skills. 
• Must have troubleshooting and diagnostic skills.   
• Knowledge of Microsoft Word, Excel, and email.
• Ability to operate basic office equipment including photocopier, computer, telephone, and fax machine.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle or feel; reach with hands and arms, and talk and/or hear.  The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit.  The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate. 

Lunch break 

Per COCM policy and the State of Maryland Department of Labor, all employees who work 5 (five) or more hours in a single day are entitled to a 30-minute unpaid lunch. 

This is not employment contract.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. 

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.