Manager of Operations Efficiency at Medical Associates
Medical Associates · Dubuque, United States Of America · Onsite
- Professional
- Office in Dubuque
Core business hours for this position are Mon-Fri, between the hours of 8:00-5:00 with flexibility to attend meetings outside core business hours on occasion.
- Strategic Thinking – Ability to assess situations holistically and align interventions with organizational goals.
- Adaptability – Comfortable with ambiguity and rapid change; able to pivot quickly across diverse environments.
- Emotional Intelligence – Self-aware, empathetic, and skilled in managing interpersonal dynamics.
- Problem Solving – Analytical thinker able to identify root causes and implement practical, scalable solutions.
- Collaboration – Builds trust and credibility across teams; encourages shared ownership of results.
- Execution Focus – Delivers high-quality outcomes under tight timelines and evolving conditions.
- Direct and manage the daily operations where needed throughout the clinic, ensuring strategic direction from the COO to support staffing levels across departments.
- Coordinate with department managers to anticipate and respond to staffing shortages and census changes.
- Understand staffing calculations for each department and support the optimization of workforce utilization.
- Support recruitment efforts, onboarding, and management of float pool staff.
- Conduct regular performance evaluations and address employee relations issues promptly.
- Foster a culture of flexibility, accountability, and excellence among float pool staff.
- Ensure all float pool staff meet organization policies, licensing requirements, and regulatory standards.
- Manage department(s) budget, overtime, and allocation.
- Serve as the primary point of contact between staff and department managers.
- Serve as an interim department leader or project lead in high-need areas ensuring continuity of operations while identifying opportunities for improvement.
- Maintain flexibility to move between departments and facilities as organizational priorities evolve.
- Ensure compliance with organization policies, procedures, and regulatory standards.
- Expected to deliver on all responsibilities of department manager job description.
- Conduct rapid assessments of workflows, staffing, service delivery, financial performance, and team dynamics to diagnose key issues and barriers.
- Develop and implement action plans that address performance gaps, streamline processes, and improve outcomes.
- Lead or support change management efforts, ensuring effective communication and team engagement throughout transitions.
- Collaborate with department leadership and executive sponsors to align operational improvements with strategic objectives.
- Coach and mentor emerging leaders and supervisors to strengthen department leadership capacity and ensure long-term stability post-assignment.
- Complete all other projects and duties as assigned.
- Continuous Learning and Development: Remain current with job skills/knowledge, seek personal improvement, willingly cross-train, and share knowledge with others.
- Customer Focus: Anticipate needs, respond timely, ensure satisfaction.
- Problem Solving and Decision Making: Proactively prevent and solve problems, analyze solutions, use sound judgment.
- Teamwork and Collaboration: Work well with others, communicate effectively, support team success through personal productivity.
- Responsibility and Reliability: Accept feedback, take responsibility, manage time effectively, be reliable.
- Adaptability and Flexibility: Display openness to new tasks and updated processes, juggle multiple responsibilities effectively and adapt to change.
- Attention to Detail and Quality: Pay attention to details, deliver quality work.
- Professionalism and Respect: Interact professionally, build rapport, treat everyone with respect.
- Commitment to Excellence: Demonstrate commitment to excellence, strive for quality work.
- Policy Compliance and Ethical Behavior: Comply with Medical Associates policies and behave in an ethical manner at all times.
- Single or Family Health Insurance with discounted premium rates for wellness program participation.
- 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
- Flexible Paid Time Off Program (29 days off/year)
- Medical and Dependent Care Flex Spending Accounts
- Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.