Account Manager at Deluxe

Job

Description

Company 

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com 

Location: Holborn, London (hybrid)

Full-Time, Permanent Position

Position Summary 

As part of the global client services team, this role is responsible for planning, managing, and delivering content for theatrical and home entertainment releases, this role will involve direct engagement and interfacing with customers. You will work collaboratively with internal UK operational teams, as well as Deluxe’s numerous teams across Europe, Asia and North America, to deliver a world class service.

Role and Responsibilities 

• Grow client relationships and become their main point of contact

• Provide day-to-day support to customers on delivering excellent service and satisfaction

• Liaise between the customer and internal teams to ensure project requirements are executed effectively and efficiently

• Coordinate the acquisition of source materials from relevant internal/external parties

• Manage orders via Deluxe’s proprietary systems through the production pipeline

• Collaborate with internal operational stakeholders and ensure internal team alignment on the needs of the customer

• Exercise impeccable judgment and ownership by knowing when to escalate customer requirements or project blockers to the project team, Supervisors and Senior Management

• Understand rate cards and services to ensure proper application of rates to orders

• Prepare Executive summaries and presentations on an ad hoc basis.

• Help establish workflows, document standard operating procedures and develop training for peers/reports

• Be responsible for maintaining and presenting account status reports with the customer and internal stakeholders

• Keep apprised of industry developments, new technology and workflows

Key Requirements 

The ideal candidate will have proven experience of working within a busy, deadline driven client environment, as well as:

• Excellent verbal and written communication skills

• Must have strong interpersonal skills

• Highly organised and able to work independently within own process

• Proven ability to identify the correct problem and solve it

• Strong attention to detail and ability to juggle multiple priorities is a must

• Ability to listen and engage different cultures and perspectives

• Positive, service-oriented personality

• Ability to learn and process information quickly is a plus

• Must be flexible to work extended hours and/or weekends to meet project deadlines

Diversity Statement 

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.