Information Technology Coordinator & System Administrator at University of Arkansas at Little Rock

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Closing Date:

09/11/2025

Type of Position:

Professional Staff - Project/Program AdministrationNo

Job Type:

RegularNo

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department:

Enterprise Apps

Summary of Job Duties:

The Information Technology Coordinator & Systems Administrator is a position within Information Technology Services that is responsible for overseeing the technical operations of the Ottenheimer Library, Sequoyah National Research Center (SNRC), Center for Arkansas History and Culture (CAHC), and UA Little Rock Downtown. In this role, the coordinator will collaborate with personnel throughout the university, and with external partners to develop and manage the leading-edge, technology-rich library and archival services. This position is governed by state and federal laws, and agency/institution policy.

Qualifications:

Required Education and/or Experience:

Bachelor’s degree or an equivalent of education and work experience plus a minimum of three (3) years of relevant professional experience. 

Preferred Education and/or Experience:

Master’s degree in an appropriate area of specialization, five (5) years of relevant experience, plus 1 year of supervisory experience. Experience providing training and instruction to colleagues, other faculty, and students. Experience with Windows and Linux Server administration, systems management and automation, scripting, database administration, Pharos, ArcGIS, MySQL, and archival/library applications.  

Duties and Responsibilities:

•  Assist directors from each unit in developing and maintaining the division's technology vision, strategy, policies, standards, and replacement plans;

• Manage the partnership with central IT Services and other distributed technology services units to:

  • ensure service level quality and coordinate user support activities;

  • oversee service level quality with external vendors;

  • coordinate as necessary with the service desk operation within IT Services;

• Perform systems management for all technology, including:

  • setup, configurations, repairs, deployments, software updates, patch management, and inventories;

  • administer (daily maintenance, updates, upgrades, backups, troubleshooting, etc.) of all non-LMS ( library management system) and non-discovery-related servers and perform systems administration and configuration work (examples include digital repository, file servers, databases, ArchivesSpace, websites (WordPress), print management, etc.);

  • Assist in managing archival digital storage;

• Manage all Library, CAHC, SNRC, and UA Little Rock Downtown technology projects according to project management principles. This includes developing and overseeing the technology-related business continuity and disaster recovery plans for the units;

• Ensure the documentation of procedures, standards, project management activities, and change control processes;

• Perform the following customer services responsibilities: 

  • Provide direct support to users both virtually and in-person in a responsive, customer service-focused manner;

  • Consult with users on a variety of technology issues, including new equipment purchases, software options, and other solutions;

  • Report on status, success, problems, and outages in a professional and timely manner. The unit’s operation includes some 24/7 services, so this position includes an expectation that the employee will be able to respond to problems after hours, at night, and on weekends;

  • Ability to support multiple locations, including working at CAHC 2 days a week;

• Perform other duties as assigned. 

Knowledge, Skills, and Abilities:

• Demonstrated technical competency;

• Strong technical documentation skills;

• Ability to apply proven analytical and problem-solving abilities;

• Experience monitoring and evaluating emerging technologies;

• Commitment to excellent customer service;

• Good written, oral, and interpersonal communication skills;

• Ability to handle and oversee multiple projects and tasks at one time;

• Ability to present ideas in user-friendly language;

• Ability to work independently and in groups;

• Commitment and ability to work effectively with diverse populations in a collegial environment;

• Self-motivated and directed;

• Keen attention to detail;

• On-call availability;

• Dependable transportation to travel to CAHC twice a week.

Additional Information:

$63,000Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Special Instructions to Applicants:

Colleen Godley, Director of Enterprise Applications and Business Engagements, [email protected]

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Manipulate items with fingers, including keyboarding

Frequent Physical Activity:

Hearing, Sitting

Occasional Physical Activity:

Standing, Talking, Walking

Benefits Eligible:

Yes Apply Now