GenAI Product Owner at Unum

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

Unum is hiring! We are adding a Senior Product Owner opportunity within our Digital Transformation Organization. This is a great opportunity to lead enterprise-wide Generative AI initiatives, primarily supporting our Contact Center. This high-impact role focuses on scaling internal GenAI solutions, while exploring new opportunities across additional business areas.

You will partner closely with stakeholders from the Contact Center business team, as well as stakeholders across the DTO, including Deliver Managers, as well as a dedicated GenAI scrum team, to shape the future of intelligent automation!

This isn’t just another product owner role! This is an opportunity to drive AI innovation at scale across a Fortune 500 enterprise. You’ll be at the forefront of a rapidly evolving space, helping Unum lead with smart, responsible technology.

Key Responsibilities:

• Own the GenAI product vision and roadmap, with a focus on Contact Center transformation
• Scale existing tools to new user groups and business areas
• Identify and deliver new AI capabilities that streamline operations and improve customer experience
• Collaborate across business, technology, and product teams to define and prioritize backlog items
• Lead agile ceremonies and drive execution with 1–2 scrum teams focused on GenAI delivery
• Present updates to senior executives (e.g., monthly GenAI Connect sessions)
• Ensure solutions are production-ready, well-documented, and adopted by the business
• Track KPIs and drive continuous improvement based on performance insights

Job Specs:

• 5+ years of experience in product ownership or business process transformation
• Strong knowledge of Generative AI and Conversational AI applications
• Experience delivering internal AI/automation solutions at scale
• Exceptional communication and presentation skills
• Strong Agile knowledge and ability to work cross-functionally with IT, data, and business partners
• Product Owner certification a plus (CSPO, PSPO, or POPM)

#LI-TS1

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$89,400.00-$183,500.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum Apply Now