Associate, Retail Channels (Teller) at Oriental Bank
Oriental Bank · Caguas, United States Of America · Onsite
- Junior
- Office in Caguas
MAIN DUTIES & RESPONSIBILITIES:
- Provides high quality and efficient services to customer base adhering to all procedures and practices.
- Provides prompt, courteous and efficient services to the organization’s customers with precision and accuracy adhering to all procedures and practices established by management.
- Ensures and promotes compliance and that all transactions are executed strictly within the established operating policies and procedures, and adheres to all applicable guidelines, regulations, policies and procedures.
- Handle transactional services including, among others, deposits, withdrawals cashing checks, processing payments, transfers, sells manager/ officers checks following aligned with Bank’s policies and procedures.
- Ensures workstation is fully prepared to execute transactions. Keeps established controls over keys, stamps and cash assigned.
- Ensures compliance with cash management and maintaining cash limits established.
- Balances the cash fund at the end of each shift and reports any discrepancies to the supervisor.
- Maintains logs and registers transactions per established procedures.
- Receives claims or inquiries from customers or potential customers. Manages those within their scope and refers others to the appropriate area.
- Reports and escalates to management any suspicious transaction or activity observed within the Branch.
- Balance and reconciliation of transactions.
- Promotes and provides information on the bank’s products, services and channels. Identifies cross-selling opportunities and refers customer to peers and team members.
- Other duties may be assigned.
MINIMUM REQUIREMENTS:
- Associate, technical degree or approved credits in Business Administration or related field required.
- One (1) year of retail, customer service or cash register experience required.
- Minimum education and experience required can be substituted with the equivalent combination of education, training, and experience that provides the required knowledge, skills and abilities.
- Fully bilingual: English and Spanish (written and verbal) preferred.
- Basic mathematical skills required. Detail oriented and able to manage multiple priorities required.
- Candidates must be highly analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.
- Demonstrated assertiveness in oral and written communications with internal and external stakeholders.
- Proficiency in MS Office (Excel, Word) and other business applications such as Visio among others.
- Availability to work based on the branch hours of operations, plus flexibility to work overtime according to business needs is required.
WORK AUTHORIZATION & ELEGIBILITY:
- Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
- Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.
Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
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